What are the responsibilities and job description for the IT Support Specialist position at EPC Power Corp.?
Description
As an IT Support Specialist, you’ll provide primary technical support to end users, helping resolve hardware, software, and peripheral issues across a variety of systems. You’ll play a key role in ensuring the IT infrastructure runs smoothly, whether assisting users directly, troubleshooting technical problems, or maintaining system operations.
This role involves a mix of Tier 1 and Tier 2 support and requires strong problem-solving skills, clear communication, and the ability to work independently and collaboratively. You’ll be working across multiple platforms including desktops, laptops, mobile devices, conferencing tools, and cloud services.
Responsibilities
$50,000 - $55,000
As an IT Support Specialist, you’ll provide primary technical support to end users, helping resolve hardware, software, and peripheral issues across a variety of systems. You’ll play a key role in ensuring the IT infrastructure runs smoothly, whether assisting users directly, troubleshooting technical problems, or maintaining system operations.
This role involves a mix of Tier 1 and Tier 2 support and requires strong problem-solving skills, clear communication, and the ability to work independently and collaboratively. You’ll be working across multiple platforms including desktops, laptops, mobile devices, conferencing tools, and cloud services.
Responsibilities
- Provide front-line technical support to end users in-person or using remote tools.
- Diagnose and troubleshoot hardware, software, and basic network related issues.
- Install, configure, and maintain computer systems, applications, and peripherals.
- Support user onboarding/offboarding, including workstation setup and account provisioning and de-provisioning.
- Perform routine system checks to ensure uptime and performance.
- Track and manage IT inventory; assist with making purchase requests for IT related items.
- Coordinate hardware repairs and service requests with vendors as needed.
- Document support requests and resolutions according to company standards.
- Identify recurring issues and contribute to documentation and process improvements.
- Associate degree in Computer Science, Information Technology, or related field.
- Minimum of 2 years in an IT support or help desk role, or an equivalent combination of education and experience.
- Proficiency with Microsoft 365, Windows 10/11, and common desktop software.
- Basic knowledge of Microsoft Azure AD, Google Workspace, and AWS is a plus.
- Understanding of networking concepts and security best practices.
- Experience with ticketing systems and remote support tools.
- Strong analytical and problem-solving abilities.
- Excellent communication and interpersonal skills.
- Ability to prioritize tasks, work independently, and collaborate effectively in a team environment.
- CompTIA A , Network , Security Preferred
- Microsoft 365 Certified: Modern Desktop Administrator Associate Preferred
- 401(k) Matching
- Health Insurance
- Dental Insurance
- Vision Insurance
- Disability Insurance
- Employee Assistance Program
- Flexible Spending Account
- Life Insurance
- Paid Time Off
- Tuition Reimbursement
$50,000 - $55,000
Salary : $50,000 - $55,000