MSP Experienced IT Support Specialist II (Local Candidates)

Job description:Requirement: EPC is looking for local candidates with MSP experienceAbout EPC:EPC is a full-service IT Solutions provider compromised of highly skilled professionals who are passionate about making technology work for clients. We specialize in providing complete outsourced IT services for our private and public sector clients. WE ARE IT. As you will quickly discover, our success is based on delivering high quality IT services and products with unsurpassed customer service. How do we do it? By listening to our clients' needs and addressing those needs in a professional and timely manner. We do it by working as a team.What does EPC stand for?Excellence, Professionalism, and CommitmentMission Statement:To be the preferred IT solutions provider by every SMB and public sector entity in the Bay Area. Essentially, it is the foundation by which we will weigh all our decisions.Our Values will act as our compass at all times.Values:Respect and Humility: Let each action define our character.Leadership: Be confident to lead, be willing to be led.Passion: Work hard, play hard, and be focused.Diversity: Be inclusive and value different perspectives.Quality: Deliver your best in everything you do, every day.Accountability: It starts with you!About you:Simply put, you are an IT professional who is passionate about making technology work for clients. You love challenges and can't wait to show off your problem-solving skills to resolve unique IT related issues. Although, you’re a team player and have great interpersonal skills, you can operate with minimal supervision & meet deadlines. Because you understand that communication is paramount, you have excellent customer communication skills using phone, email & slack messaging systems. You don't mind working out of our Belmont office and would love to travel to client sites in the company car when needed. You believe in work life balance but understand that there may be times where a project may need to be completed after hours or on a weekend. You believe in proper and consistent documentation and are familiar with using a ticketing system.Job Description:The IT Support Specialist II will utilize training, experience, product knowledge, understanding of customer’s business needs, and excellent communication skills to assess the level of urgency: determine effect of situation by distinguishing between individual and organization-wide impact. Through patient, calm, and reassuring communication, listen to customers and provide best-in-class IT Services to customers who may not be technically savvy as it relates to all technology, including workstations, servers, printers, networks, and vendor specific hardware and software.IT Support Specialist II Functions:Troubleshoot and resolve L1-L2 technical issues remotely or at client site as it relates to:Microsoft’s core business applications and operating systems.Disaster recovery and backup solutions.WAN and LAN connectivity, routers, firewalls, and security.VPN, Terminal Services, and other VDI solutions.Managed virus and intrusion protection solutions.Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets.Document maintenance, system reviews, and recommendations for all computer systems and network infrastructure in ConnectWise.Communicate with customers as required: keeping them informed of incident progress, notifying them of impending changes, or agreed outages.Perform daily, weekly, monthly duties and procedures as related to systems and network maintenanceRequirementsExperience with commonly used concepts, practices, and procedures within information technology support in a Windows environmentExperience with Windows Server Technology and Microsoft OS and Office productsExperience implementing and maintaining highly virtualized environments with VMWareKnowledge of TCP/IP, network routing, firewall functions (NAT), including basic understanding of common protocols such as HTTP(S), RDP, DNS, SMTP, etc.Experience with Active Directory, Virtualization, VOIP, DNS, DHCP, etcExperience with Microsoft AzureExperience with Google Workspace Admin Console (formerly G Suite)Experience with Microsoft 365 deployment, conversion, and configurationAttention to detail, process-oriented, and customer-focused5 years experience as a working IT professionalAbility to manage multiple projects, set priorities, meet deadlines, and work within a teamStrong communication skills, professional appearance, and positive attitudeHighly DesirableConnectWise Manage (Very Desirable)Experience with Sophos, Meraki, IT Glue, OneLogin, and ConnectWise AutomateProject Management experienceScripting and automation (Powershell/Python/Bash)Relevant industry certifications such as: CompTIA Net /Server , Microsoft Certified Solutions Associate (MSCA), Google Apps Certified Administrator and/or Google IT Support Professional certifications, Cisco CCNA, VMWare CertificationIdeal candidates have experience as an IT Technician, Helpdesk, Technical Support, Systems Administrator, and or Network Administrator.Job Type: Full-timeBenefits:401(k)Dental insuranceFlexible spending accountHealth insuranceHealth savings accountPaid time offProfessional development assistanceVision insuranceExperience:MSP: 3 years (Required)ConnectWise: 1 year (Preferred)Ability to Relocate:Belmont, CA 94002: Relocate before starting work (Required)Work Location: In personCompany DescriptionEPC is a full-service IT Solutions provider compromised of highly skilled professionals who are passionate about making technology work for clients. We specialize in providing complete outsourced IT services for our private and public sector clients. WE ARE IT. As you will quickly discover, our success is based on delivering high quality IT services and products with unsurpassed customer service. How do we do it? By listening to our clients' needs and addressing those needs in a professional and timely manner. We do it by working as a team.

Salary : $80,000 - $110,000