What are the responsibilities and job description for the Client Support Technician position at ePATHUSA Inc?
Seeking a Client Support Technician to provide a full range of on-site and remote end-user support for the MDAH network. The resource will be expected to repair desktop PCs, laptops, printers, monitors, and mobile devices, as well as:
- Install, configure, and update operating systems and office applications.
- Respond to help desk requests via phone, chat, or in person.
- Log, track, and resolve issues using ticketing systems.
- Set up new workstations and manage onboarding or offboarding tasks, including user account creation and permission setups.
- Maintain inventory records for hardware, software licenses, and IT supplies.
- Escalate complex or network-wide issues to senior system or network administrators
Requirements
| Skills | Required/Preferred | Years | Candidate Experience |
| High School diploma, vocational training, or an Associates / Bachelors degree in Information Technology or Computer Science | Required | 4+ | |
| Relevant IT support or service desk experience | Required | 4+ | |
| Knowledge of Windows 10/11, MS Office 365, Azure / Active Directory, basic networking (DNS, DHCP, TCP/IP), and endpoint security tools. | Required | 4+ | |
| Strong communication, patience, customer service mindset, and problem-solving skills. | Required | 4+ | |
| CompTIA A+, CompTIA Network+, or MS credentials | Preferred |
Benefits
Paid Sick Time
Insurance for Medical, Dental, Vision and Life Available
401(k) including Employer Match
HSA, Short-term & Long-term Disability Available
We are an EEO/Veterans/Disabled employer
Insurance for Medical, Dental, Vision and Life Available
401(k) including Employer Match
HSA, Short-term & Long-term Disability Available
We are an EEO/Veterans/Disabled employer