Director of Operations

POSITION OVERVIEW

The Director of Operations will oversee operations for EPAC Group’s South Shore restaurant portfolio, initially consisting of two high performing restaurants in the South Shore. This role is responsible for operational execution, leadership, development, financial performance, labor management, guest experience, and implementation of operational systems and processes to support organizational growth.

This is a hands-on leadership role requiring strong operational presence within the restaurants, including evenings, weekends, and peak operating periods as needed.

RELOCATION REQUIREMENT

Due to the operational demands of the business, this position requires residency in the South Shore area within a reasonable commuting distance of the restaurants. Consistent physical presence and responsiveness are essential functions of the role.

CORE RESPONSIBILITIES

Oversee day-to-day operations of both restaurant locations

Lead and hold accountable General Managers, kitchen leadership, and department managers

Drive financial performance through labor management, Prime Cost control, purchasing discipline, and operational efficiency

Monitor and improve guest experience, service standards, and operational consistency

Recruit, train, develop, and retain management and hourly team members

Work closely with ownership on strategic initiatives, operational improvements, and future acquisitions

Build systems, reporting structures, and operational processes to support future portfolio growth

Maintain compliance with all health, labor, alcohol, and safety regulations

Be actively present during key operating periods and high-volume service times

Support onboarding and operational integration of future acquisitions

Oversee managerial, administrative, and operational support functions including scheduling, payroll coordination, reporting, vendor communication, inventory oversight, licensing and permit renewals, local marketing initiatives, unemployment and HR-related matters, mail and correspondence management, banking and cash handling procedures, and other day-to-day operational office responsibilities

PERFORMANCE EXPECTATIONS

Success in this role will be measured by:

EBITDA and profitability improvement

Prime Cost management

Labor efficiency

Team retention and management development

Operational consistency and guest experience

Successful implementation of systems and processes

Reduction of owner dependency in daily operations

WORK SCHEDULE EXPECTATIONS

Typical work schedule expected to average approximately 50–60 hours per week depending on business needs and seasonality

Flexibility required including evenings, weekends, and holidays

Greater operational presence expected during peak summer periods, staffing shortages, and major operational transitions

FUTURE GROWTH

As EPAC Group continues to expand through strategic acquisitions and operational growth, this role is expected to evolve into a broader operational leadership position with increasing responsibility, compensation opportunity, and long-term organizational impact.

Pay: $85,000.00 - $110,000.00 per year

Benefits:

Employee discount

Health insurance

Paid time off

Work Location: In person