What are the responsibilities and job description for the Director of Therapeutic Residential Services position at EP!C?
Brief Description
About the Company
EP!C is comprised of families, staff, volunteers, and community members working together to support individuals with intellectual and developmental disabilities (IDD) and their families with unique educational, residential, employment, and clinical programs tailored to each individual’s abilities and needs. We began as a small, community-organized network of Peoria families in 1950 who took an innovative approach to disability by emphasizing ability over disability. We have since grown to serve individuals of all levels of ability residing across 15 counties in Illinois from finding funding to the best program and service.
When our employees succeed, the people we support succeed. At EP!C, you'll have the opportunity to lead an incredible team while making a meaningful difference in the lives of individuals with intellectual and developmental disabilities every single day
About The Role
The Director of Therapeutic Residential Services provides strategic leadership, operational oversight, and direct support to the team responsible for serving individuals with intellectual and developmental disabilities (I/DD) in therapeutic group home settings. This position is responsible for ensuring the delivery of high-quality, person-centered residential services that promote independence, dignity, safety, community integration, and meaningful quality-of-life outcomes. The Director ensures compliance with applicable state and federal regulations and leads continuous improvement efforts across residential operations.
Lead Therapeutic Residential Operations
Provide strategic and operational leadership across therapeutic group homes, ensuring safe, high-quality, person-centered services for individuals with I/DD and complex behavioral, psychiatric, and trauma-related needs.
Drive Quality & Regulatory Compliance
Ensure compliance with Illinois CILA regulations, Medicaid Waiver requirements, organizational standards, and applicable state and federal regulations. Monitor documentation, quality measures, and corrective actions.
Lead & Develop Staff
Recruit, coach, supervise, and develop residential leadership and direct-care teams. Ensure appropriate orientation, training, continuing education, credentialing, performance management, and staffing coverage.
Oversee Person-Centered Services
Ensure effective implementation of individual service plans and behavior support plans while promoting independence, dignity, community integration, choice, and meaningful quality-of-life outcomes.
Manage Multi-Site Operations & Resources
Oversee day-to-day operations across assigned residential programs, including staffing, on-call coverage, dietary oversight, administrative processes, and participation in annual budgeting and monthly fiscal monitoring.
Build Collaborative Relationships
Partners with individuals served, families, guardians, clinical teams, regulatory agencies, and internal and external stakeholders to address needs, resolve concerns, and strengthen service delivery.
Champion Continuous Improvement & Team Culture
Foster a culture of accountability, open communication, recognition, collaboration, and continuous improvement while identifying opportunities to strengthen program outcomes, staff performance, and overall residential experience.
Requirements
Benefits & Perks:
About the Company
EP!C is comprised of families, staff, volunteers, and community members working together to support individuals with intellectual and developmental disabilities (IDD) and their families with unique educational, residential, employment, and clinical programs tailored to each individual’s abilities and needs. We began as a small, community-organized network of Peoria families in 1950 who took an innovative approach to disability by emphasizing ability over disability. We have since grown to serve individuals of all levels of ability residing across 15 counties in Illinois from finding funding to the best program and service.
When our employees succeed, the people we support succeed. At EP!C, you'll have the opportunity to lead an incredible team while making a meaningful difference in the lives of individuals with intellectual and developmental disabilities every single day
About The Role
The Director of Therapeutic Residential Services provides strategic leadership, operational oversight, and direct support to the team responsible for serving individuals with intellectual and developmental disabilities (I/DD) in therapeutic group home settings. This position is responsible for ensuring the delivery of high-quality, person-centered residential services that promote independence, dignity, safety, community integration, and meaningful quality-of-life outcomes. The Director ensures compliance with applicable state and federal regulations and leads continuous improvement efforts across residential operations.
Lead Therapeutic Residential Operations
Provide strategic and operational leadership across therapeutic group homes, ensuring safe, high-quality, person-centered services for individuals with I/DD and complex behavioral, psychiatric, and trauma-related needs.
Drive Quality & Regulatory Compliance
Ensure compliance with Illinois CILA regulations, Medicaid Waiver requirements, organizational standards, and applicable state and federal regulations. Monitor documentation, quality measures, and corrective actions.
Lead & Develop Staff
Recruit, coach, supervise, and develop residential leadership and direct-care teams. Ensure appropriate orientation, training, continuing education, credentialing, performance management, and staffing coverage.
Oversee Person-Centered Services
Ensure effective implementation of individual service plans and behavior support plans while promoting independence, dignity, community integration, choice, and meaningful quality-of-life outcomes.
Manage Multi-Site Operations & Resources
Oversee day-to-day operations across assigned residential programs, including staffing, on-call coverage, dietary oversight, administrative processes, and participation in annual budgeting and monthly fiscal monitoring.
Build Collaborative Relationships
Partners with individuals served, families, guardians, clinical teams, regulatory agencies, and internal and external stakeholders to address needs, resolve concerns, and strengthen service delivery.
Champion Continuous Improvement & Team Culture
Foster a culture of accountability, open communication, recognition, collaboration, and continuous improvement while identifying opportunities to strengthen program outcomes, staff performance, and overall residential experience.
Requirements
- Minimum of 5 years of progressive leadership experience in residential services, including at least 3 years in a supervisory or management role.
- Bachelor's degree in social work, Psychology, Human Services, Public Administration, or a related field required. Master's degree preferred.
- Prior experience working as a Qualified Intellectual Disabilities Professional (QIDP) strongly preferred.
- Strong knowledge of Illinois CILA regulations, Medicaid Waiver programs, and person-centered planning.
- Experience managing multi-site residential programs, including staffing, budgeting, quality assurance, and regulatory compliance.
- Ability to successfully pass a criminal background check.
- Valid driver's license and automobile insurance required.
- Strong interpersonal and relationship-building skills.
- Excellent verbal and written communication skills.
- Strong presentation and facilitation skills with both small and large groups.
- Ability to work effectively both independently and collaboratively.
- Strong leadership, organizational, and administrative skills.
- Ability to achieve organizational and departmental goals through effective leadership of others.
- Demonstrated ability to train, lead, coach, motivate, and develop employees.
- Strong conflict-resolution and problem-solving skills.
- Effective time-management and prioritization skills.
- Ability to manage multiple priorities across a multi-site residential operation.
- Commitment to person-centered services, dignity, inclusion, and positive outcomes for individuals with I/DD.
Benefits & Perks:
- Medical, Dental & Vision Insurance
- 403(b) Savings Plan with 5% Employer Match
- Paid Time Off / Holiday Pay
- Free 24hr Onsite Employee Wellness Center
- Discounted Offsite Fitness Membership
- Continuing Education Opportunities
- Student Debt Relief - Public Service Loan Forgiveness (PSLF)
- Professional Development & Career Advancement