Service Delivery Manager

WHO WE ARE:

EOS IT Solutions is a family run Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

POSITION OVERVIEW:

The Service Delivery Manager will be actively involved in all aspects of operations from client program planning, development, and evaluation, driving meetings globally, assigning action items and establishing timelines.

EOS IT Solutions is a leading IT and global video collaboration company specializing in developing collaborative and transformative Managed Services on a global scale, specialists in a number of sectors including Audio Visual, Networking, Data Analytics, Voice/ Infrastructure and IT Logistics.

WHAT YOU'LL DO:

• Effectively collaborate with the client to develop the account, exceed the client's expectations, while working within the agreement of the current scope of work
• Holds and leads periodic service reviews with all stakeholders
• Analyzes trends, forecasting and making strategic data driven business decisions
• Maintain global operations and processes according to required standards and maintain consistency in the same
• Drive continuous improvement & investment value on customers behalf
• Manage all communication with staff and maintain knowledge of all employee performance and ensure achievement of all business objectives
• Monitor effective implementation of all projects and recommend improvements for operational efficiency
• Prepare all documents for all global processes and policies and make necessary recommendations to improve processes.
• Ensure optimal level of customer services and provide efficient training to all staff members and ensure effective deliverables
• Reporting on budget status, in addition to other financial measures defined for the customer engagement.
• Collaborating with EOS Human Resources on all personnel issues or questions
• Managing a team, ensuring performance management, communication, goals and objective planning and team building
• On-boarding new team members – providing a thorough introduction to the group including business objectives, counterparts, team members, contacts, the role etc.

WHAT YOU NEED TO SUCCEED:

• Must have 5 years' experience within an IT logistics or service management discipline
• Previous experience as a executive level leader in a similar environment
• Proven leader with experience in presenting to executive level customers
• Demonstrable experience in automating and innovating processes
• Proactive and data driven
• Able to manage sensitive and sometimes confidential information
• Self-motivation and able to take responsibility
• Able to manage and prioritize and tasks and time efficiently
• Able to demonstrate initiative and a proactive approach to daily tasks
• Strong influencing, negotiation and decision-making skills
• Proven track record in making sure that an efficient service delivered exceeds expected customer expectations
• Solid understanding of service management principles

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor

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