Field Service Engineer, Southeast (Onsite)

Title: On-site Service Engineer

Responsible Manager: Service Manager

Location: Statesville, NC

Note: This position is designated as an on-site Field Service Engineer role. Should the assignment conclude, the role will transition to a standard Field Service Engineer position requiring travel.

We are looking for an experienced, energetic and motivated On-site Service Engineer to join our team. As a On-site Service Engineer, you will be responsible for providing service and support for a local customer’s equipment. You will manage all on-site installation, repair, maintenance, diagnosing technical problems and determining proper solutions in order to achieve outstanding customer satisfaction.

Your Mission

• Installation of equipment at customer’s facility to ensure full functionality according to EOS specifications.
• Provide on-site technical/remote assistance to help troubleshoot and repair equipment.
• Perform preventive maintenance procedures for customer’s equipment within the scheduled time.
• Timely, accurate submission of all service documentation according to EOS procedures and guidelines.
• Cooperate in projects such as training, documentation, and exhibition installations.
• Work closely with 2nd Level Support to ensure local install base is maintained to company standards.
• Communicate and maintain service records and service reports.
• Manage EOS service tools and spare parts inventory to ensure accurate inventory of assigned company assets.

Your Talents

• Minimum 2-3 years of experience in servicing industrial equipment.
• Certified technician or skilled worker in electrical engineering technology.
• Experience in additive manufacturing data preparation using MAGICS and/or SolidWorks.
• Thorough product knowledge on industrial lasers and axis motion systems.
• Skilled in using written, oral, schematic and diagram engineering instructions.
• Possess computer knowledge (PC-configuration, MS-Windows, Network knowledge, MS- Office).
• Availability to work irregular shifts, including evenings and weekends.
• Ability to work independently as well as within a team.
• Professional appearance and conduct, with good communication skills.
• Willingness to travel, including international travel.
• Valid driver’s license and passport.

Our Vision

Over 1000 sharp minds, about 60 nationalities, one goal: accelerating the world’s transition to Responsible Manufacturing.

Our proven technology, industrial 3D printing, has been extending the boundaries of manufacturing for over 30 years. We work globally networked and prefer to think outside the box – and we’re looking for people who want to shape the future with us.

EOS welcomes individuals from all backgrounds, ensuring equal opportunities without regard to race, color, religion, national origin, gender identity, expression, sexual orientation, age, or disability. At EOS, equity and inclusion are fundamental principles, and we believe in creating a work environment that is built on empathy, respect, and fairness. We are ALL IN.