What are the responsibilities and job description for the Spa Director position at EOS Hospitality?
Job Details
Description
About our spa
The Spa at The Bellmoor combines luxury wellness, aesthetic treatments, and exceptional experiences for those wanting relaxation and attentive service. We form strong connections with guests to support their overall well-being.
ROLE: Spa Director
Location: Rehoboth Beach, Delaware
Schedule: Full-time
Compensation (competitive & Performance-driven)
Base Pay: Based on experience in leadership, sales, and social media)
Based On
You are NOT someone who waits for the phone to ring.
You are someone who drives the day.
You Are
Responsibilities
OPERATIONS & LEADERSHIP
Description
About our spa
The Spa at The Bellmoor combines luxury wellness, aesthetic treatments, and exceptional experiences for those wanting relaxation and attentive service. We form strong connections with guests to support their overall well-being.
ROLE: Spa Director
Location: Rehoboth Beach, Delaware
Schedule: Full-time
Compensation (competitive & Performance-driven)
Base Pay: Based on experience in leadership, sales, and social media)
Based On
- Retail performance
- Rebooking %
- Membership program development and conversions
- Monthly revenue targets
- Team performance
- Content contributions that drive bookings
- 10% personal retail commission
- Additional team retail coaching bonus opportunities
You are NOT someone who waits for the phone to ring.
You are someone who drives the day.
You Are
- A natural leader with strong sales energy
- Confident in retail, upselling, and coaching a team
- Obsessed with exceptional guest experience
- Skilled at filling slow days and maximizing booking efficiency
- Strong with social media content, photos, reels, and aesthetics
- A problem solver and decision maker
- Organized, detail-oriented, and proactive
- Passionate about spa, beauty, and wellness trends
- Capable of building a culture of excellence, structure, and pride
- Comfortable holding staff accountable
Responsibilities
OPERATIONS & LEADERSHIP
- Lead day-to-day spa operations with excellence
- Hold staff accountable to brand standards, protocols, cleanliness, and timing
- Manage therapist schedules strategically to maximize revenue
- Direct the guest experience with luxury-level service
- Drive retail sales and coach the team to daily retail goals
- Fill the schedule daily through proactive calls and outreach
- Track KPIs: retail %, rebooking %, membership %, capacity utilization
- Create new promotions, packages, and revenue opportunities alongside the Marketing Team
- Oversee inventory, backbar, supplies, and ordering
- Weekly end-of-day and end-of-week reporting
- Staff coaching, growth plans, and performance management
- Assist with experiences and special event offerings (Wellness and Girls Weekends)
- 2–3 years in spa, salon, hospitality, or wellness management
- Strong sales background (retail, memberships, or hospitality upselling)
- Excellent communication and leadership skills
- Social media experience strongly preferred
- Ability to create solutions quickly and independently
- Luxury hospitality mindset
- Knowledge of Microsoft Suite, Book4Time, and Hotel Effectiveness