What are the responsibilities and job description for the Public Area Attendant position at EOS Hospitality?
Job Details
Description
About Tranquility Bay Beachfront Resort
Tranquility Bay Beachfront Resort blends luxurious comfort with the serene charm of the Florida Keys, creating an unforgettable tropical haven in the heart of Marathon. This 103-room resort, set on 12 acres with a 2.5-acre private white-sand beach, offers standalone beach houses and garden guest rooms, three sparkling pools, and vibrant dining at Butterfly Café and TJ’s Tiki Bar. With a focus on exceptional service and immersive water-centric experiences, Tranquility Bay captures the laid-back elegance of island life.
DUTIES & FUNCTIONS (See physical requirements section for more information)
Description
About Tranquility Bay Beachfront Resort
Tranquility Bay Beachfront Resort blends luxurious comfort with the serene charm of the Florida Keys, creating an unforgettable tropical haven in the heart of Marathon. This 103-room resort, set on 12 acres with a 2.5-acre private white-sand beach, offers standalone beach houses and garden guest rooms, three sparkling pools, and vibrant dining at Butterfly Café and TJ’s Tiki Bar. With a focus on exceptional service and immersive water-centric experiences, Tranquility Bay captures the laid-back elegance of island life.
DUTIES & FUNCTIONS (See physical requirements section for more information)
- Thoroughly clean lobby, public areas, restrooms, hallways, stairwells and elevators which includes vacuuming, dusting, polishing, straightening furniture and decor, cleaning/sanitizing surfaces and waste removal.
- Stock supply cart and ensure that it is neat and well organized at all times.
- Check all equipment prior to and after use to ensure that it is in good working order
- Greet and respond to all hotel guests efficiently and in an appropriately friendly manner
- Vacuum, sweep, and/or mop hallways, stairwells, vending areas and public areas.
- Clean and remove spots from corridor walls and doors.
- Polish and clean mirrors, floors and elevator doors.
- Assist shampooers with the relocation of furniture.
- Report all suspicious persons or activities, hazardous conditions, etc. to the Safety/Security department.
- Provide instruction/guidance for guest and employee safety in fire or other emergency situations.
- Support the department in any area that will maintain the building and guest service to hotel standards.
- Must be ready to step in and support coworkers and team as needed to ensure efficient operation.
- Perform duties, special assignments and projects as requested by management.
- Attend meetings/training as required by management.
- Ability to attend to guests, associates and management in an attentive, friendly, courteous and service oriented manner which requires strong customer service as well as written and oral communication skills.
- Must be able to speak, read, write and communicate in English to adequately perform the duties of the job.
- Knowledge of basic sanitation requirements/controls and applications of relevant chemicals.
- Knowledge of a corporate policies applicable to housekeeping, especially those relating to safety and security of guest and hotel property.
- Outstanding organizational and time management skills.
- Must be detail-oriented in cleaning public spaces.
- Ability to multitask and prioritize daily workload.
- Must be energetic and able to work in a fast-paced environment.
- Must be able to show initiative, including anticipating guest or operational needs.
- Ability to make decisions and follow established policies and procedures.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform/attire and nametag
- Comply with company, hotel and brand standards and regulations to encourage safe and efficient hotel operations.
- Employee must be able to maintain standards of attendance and punctuality and must be able to work varying schedules that include evenings, weekends, holidays and extended hours as business dictates.
- High school education or equivalent experience required.
- 6 months of Housekeeping experience in a hotel environment.
- While performing the duties of this job, the employee is required to stand for entire shift, balance, reach, push, pull, lift, grasp, feel, talk, hear, see, smell, taste and perform repetitive motions that require manual dexterity.
- This position requires the exertion of up to 50 pounds of force and lifting up to 50 pounds occasionally
- The employee is required to have visual acuity to operate machinery and tools, determine accuracy, neatness and thoroughness of rooms and quality of work, and make general observations of facilities.
- This position is primarily indoors and may subject the employee to hot or cold temperatures from machinery and moderate noise level.
- This position requires frequent use of devices such as radios.