Food & Beverage Supervisor

Job Details

Description

Scope of this Position:

The Food & Beverage Supervisor is responsible for overseeing the daily operations of all F&B outlets including tiki bar, concessions, and retail and to ensure adherence to expectations set by the F&B Department with an emphasis on guest service. The Food & Beverage Supervisor will be visibly present during service to direct and manage the efficient running of the operations; strive to continually improve guest and colleague satisfaction, garner feedback and maximize the financial performance of the outlets.

• Supervise day to day operations of all outlets ensuring quality standards and meeting guest expectations daily.
• Be knowledgeable about Food & Beverage outlets and outlets.
• Lead all daily line-ups, promote service standards, and ensure proper communication within the department.
• Assist in the development and training of employees to ensure that they continue to meet and improve their performance.
• Assist the Senior Management in the implementation and roll-out of F&B programs to increase revenue. And manage/implement outlet controllable expenses to achieve or exceed budgeted goals.
• Ability to supervise subordinate staff, including, but not limited to, assignment of duties, evaluating service and taking disciplinary action when necessary.
• Assist with the scheduling of employees within their designated outlet and ensuring the closing of payroll functions in a timely manner.
• Solve problems and make rational decisions quickly to meet the need of the operation required.
• Successfully resolve any guest issues, complaints, or requests in a timely manner, and communicate all concerns to department heads.
• Responsible for assigning and managing all opening and/or closing side duties.
• Protect establishment and patrons by assuring adhering to sanitation, safety, and alcohol beverage control policies.
  
  

Skills/Knowledge Required

• The ability to motivate and inspire others to work cooperatively to achieve a designated goal and achieve departmental goals.
• Must possess a positive attitude, be service oriented, be a team player and promote teamwork within multiple departments.
• Must be able to multi-task in a fast-paced environment with a strong attention to detail.
• Must possess excellent interpersonal, analytical, and organizational skills.
• Requires excellent communication skills, both verbal and non-verbal.
• Strong recollection of guest names and preferences.
• Capable of providing guidance to team members during, before, and after service.
• Possess basic computational ability and strong understanding of Microsoft Office and POS systems.
• Knowledge of food and alcoholic beverages required.
• The ability to maintain confidentiality of guest information and pertinent company data.
• Flexible schedule - Willing and able to work shift duties that may include evenings, nights, overnights, weekends, and holidays.
  
  

Physical Requirements

• Must be able walk, stand and exert well placed mobility.
• Must be able to bend, stoop, squat and stretch.
• Must be able to occasionally lift up to 45 lbs.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity.
  
  

Qualification Standards

• Education: High school Degree required.
• Experience Minimum 1-3 years of high-end hotel restaurant management experience in a luxury hotel preferred, overseeing multiple outlets.
• Licenses or Certificates: SERV Safe certified required.