What are the responsibilities and job description for the Concierge position at EOS Hospitality?
Job Details
Description
Guest Experience & Concierge Services
Description
Guest Experience & Concierge Services
- Provide personalized recommendations for dining, attractions, transportation, shopping, and seasonal experiences
- Arrange reservations, transportation, special requests, and custom guest experiences
- Proactively identify guest needs and opportunities to elevate the stay
- Support VIP, repeat, and special-occasion guests with enhanced service
- Serve as a welcoming, knowledgeable presence for guests before, during, and after arrival
- Support Front Desk operations during peak times
- Act as a knowledge extension of the Front Desk team
- Assist with guest issue resolution and service recovery as appropriate
- Maintain alignment with Front Desk SOPs and luxury service standards
- Maintain and curate guest-facing information spaces
- Ensure all information is accurate, current, brand-aligned, and seasonally relevant
- Coordinate updates related to hotel amenities, hours, events, and local partnerships
- Support hotel-hosted events, retreats, and experiences
- Serve as a guest liaison during events
- Share guest feedback and insights with leadership
- Operate as a self-directed role with strong ownership and accountability
- Communicate proactively with leadership regarding guest trends and opportunities
- Work collaboratively across departments to ensure consistent guest messaging
- Hospitality or guest services experience preferred
- Strong knowledge of (or ability to learn) Rehoboth Beach and surrounding area
- Excellent communication, organization, and problem-solving skills
- Comfortable using hotel systems and digital platforms
- Professional, warm, and proactive service style
- Ability to multitask in a fast-paced environment