What are the responsibilities and job description for the Regional Vice President of Operations position at EOS Fitness?
EōS Fitness is in search of a Regional Vice President of Operations in California. This role is responsible for overseeing the Region’s Service and Kid’s Club team which also includes providing support to member requests and inquiries as well as developing our team to ensure we are aligned in providing an exceptionally positive experience for our team, members and guests. This role will also work closely with the Sales and Facilities team on various aspects of the business. The ideal candidate will be someone with prior management experience overseeing multiple locations, genuine customer service skills, proven operational experience and a passion for culture and team mentorship.
Department: Operations
Position Purpose: Support the overall success of the clubs in their designated Area by developing our team to ensure we are aligned in providing an exceptionally positive experience for our staff, members and guests.
Core Purpose: To create loyal, lifelong fans and exercise practitioners.
What we expect:
· Minimum of 5 years of management/leadership experience.
· Minimum of 10 years Customer Service.
· Minimum of 3 years overseeing multiple locations.
· Strong communication skills, both verbally and in writing, for interacting with employees, management and vendors, i.e. calm, professional, and empathetic to all levels of management, employees, customers, and vendors.
· Excellent relationship building and influencing skills with people at all levels and in all functions.
· Previous experience delivering excellent customer service and training.
· Ability to pivot quickly to adapt to evolving needs.
· Excellent MS Office skills, particularly Excel
· Strong detail orientation; systematic and thorough approach to problem solving; and good time management, organizational, and record-keeping skills.
· And, of course, someone who embraces our Core Values!
Some perks:
· A small collaborative management team.
· A management team that cares about your professional development.
· Free membership!
· Competitive pay including vacation and sick pay.
· Health, dental, vision, Supplemental Life, Employee Assistant Program and even Pet Insurance are offered!
Job Type: Full-time
Pay: From $75,000.00 per year
Benefits:
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Vision insurance
Schedule:
- Monday to Friday
Education:
- High school or equivalent (Preferred)
Experience:
- Management: 5 years (Preferred)
- Customer service: 10 years (Preferred)
Work Location: Multiple Locations