Regional Operations Manager

EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members, our employees know how to rise to a challenge and handle it head on. EōS Fitness' Core Purpose is to create loyal, lifelong fans and exercise practitioners. To achieve this purpose, our Core Values are: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win.

Core Purpose: To create loyal, lifelong fans and exercise practitioners.

Our Regional Operations Manager is responsible for overseeing the Service team and supporting day-to-day Operations tasks, including but not limited to people leadership, recruiting, inventory, schedules, payroll, budgets, facility maintenance, and most importantly, the member and team member experience. We are looking for someone with prior management experience overseeing multiple locations, genuine customer service skills, and a passion for fostering a great workplace culture. This role requires strong organizational skills to manage daily, weekly, and monthly operational priorities. Reporting to our Vice President of Operations, the Regional Operations Manager will be responsible for supporting the overall success of the gyms in their designated region by developing our team to ensure we are aligned in providing an exceptionally positive experience for our staff, members, and guests.

Essential Purpose: Develop a team that delivers exceptional customer experience and hits business objectives.

Core Purpose: To create loyal, lifelong fans and exercise practitioners.

Responsibilities:

• Ensure all gym locations in the region operate efficiently and effectively, adhering to company policies and standards.
• Recruit, train, and develop District Operations Managers, gym managers and staff to maintain a high-performance team.
• Exhibit leadership by prioritizing tasks, coaching for performance, communicating effectively, and conducting business analysis.
• Lead CPR certification sessions, adherent to organizational guidelines and responsible all CPR records for the district.
• Deliver comprehensive and engaging hands-on training for their team’s real time support and feedback.
• Drive revenue growth by developing and executing strategies to attract and onboard new members.
• Analyze key performance indicators (KPIs) daily, weekly, and monthly for region to assess and improve operational effectiveness, gym friendliness and drive growth, i.e., Medallia.
• Promote a positive member experience by ensuring high standards of service, cleanliness, equipment and facility maintenance.
• Ensure compliance with health and safety regulations, as well as company policies, procedures, and industry standards.
• Address and resolve any operational issues, member complaints, or staff concerns promptly and effectively.
• Foster a collaborative environment among district operations managers, gym managers and staff to share best practices and drive continuous improvement.
• Build relationships within the community to enhance brand visibility and attract new members.

Qualifications:

• Minimum of 5 years of Customer Service experience.
• Minimum of 3 years of management/leadership experience.
• Minimum of 2 years of multi-unit management, the Regional Operations Manager may oversee up to 25 locations depending on the market.
• Previous experience delivering excellent customer service and training.
• Strong communication skills, both verbally and in writing, for interacting with employees, management, and vendors, i.e., calm, professional, and empathetic to all levels of management, employees, customers, and vendors.
• Excellent relationship building and influencing skills with people at all levels and in all functions.
• Strong detail orientation; systematic and thorough approach to problem solving; and good time management, organizational, and record-keeping skills.
• Excellent MS Office skills, particularly Excel.
• And, of course, someone who embraces our Core Values!

Requirements:

• Must successfully pass background check.
• Must have or obtain a CPR certification within the first 30 days of employment.
• Must have a valid Driver's License.
• Must be able to maintain clean motor vehicle record throughout employment.
• Must have reliable transportation to and from multiple job locations.
• Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public.
• Ability to access and operate the company computer system including preparing documents, entering data into computer system, and read reports from a computer data base or email system.
• Ability to bend routinely and repetitively to lift more than 40 lbs.

Additional compensation opportunity up to $6,000 annually.

Benefits and Perks:

• A highly energetic and collaborative team.
• A management team that cares about your professional development.
• Free membership for you and plus one family member.
• Discounted Personal Training, and merchandise – including supplements.
• Employee referral program.
• Daily Pay offered - access your funds before payday.
• Competitive pay plus vacation, holiday, and sick pay.*
• Group Health, dental, vision, Supplemental Life, Employee Assistant Program and even Pet Insurance are offered!*
• 401(k) Company matching!*
• Personal education growth options with Sophia Learning.

• Based on eligibility of tenure and full-time vs. part-time employment.

EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.

To view more information on our CCPA policy.

EEO is The Law
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

EōS Fitness participates in the government eVerify program.

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