What are the responsibilities and job description for the Accounts Manager position at EōS Fitness?
EōS Fitness is a dynamic and motivating environment that extends beyond our fitness routines. Our core purpose is to create loyal, lifelong fans and exercise practitioners. We are seeking a highly organized Member Experience Manager to support EōS members and guests by delivering exceptional service.
Key Responsibilities
- Deliver best-in-class customer service, addressing member concerns and resolving billing issues in a timely manner.
- Partner with gym department managers to train, motivate, and develop front desk staff while ensuring a clean, friendly, and well-maintained facility.
- Model our core values and work closely with department managers to support the overall success of the gym.
Operations Focus
- Develop a team that delivers exceptional customer experience and meets business objectives.
- Serve as the first point of contact for member concerns, ensuring quick resolution of service issues, billing questions, or other concerns.
- Address member complaints with professionalism, empathy, and a solution-oriented mindset to maintain positive relationships and high retention rates.
Requirements
- Proven experience in customer service or front-line leadership, preferably in the fitness, hospitality, or service industry.
- Proficiency with membership management and/or point of sale software, social media platforms, and Microsoft Office Suite.
Benefits
- A management team that cares about your professional development.
- Competitive pay plus vacation, holiday, and sick pay.
- Group Health, dental, vision, Supplemental Life, Employee Assistant Program, and Pet Insurance offered.
EōS Fitness is an Equal Opportunity Employer, celebrating diversity and committed to creating an inclusive environment for all employees.
