What are the responsibilities and job description for the Product Operations Specialist position at Eon?
Work with the industry leader
At Eon, our mission is to make patients healthier and healthcare affordable. Eon Patient Management, or EPM as we like to call it, identifies patients with disease risk and streamlines clinical decision analysis so clinicians can work at the top of their licenses. With unique solutions across multiple disease states, we drive unprecedented adherence to care pathways, so that more patients are seen and more survive. When patients win, healthcare systems win - both clinically and financially.
As a market leader in incidental tracking and patient management, Eon is pioneering the use of Artificial Intelligence to enable healthcare enterprises, ranging from small health systems to large, national-scale IDNs in the US.
The Opportunity
Eon is seeking a Product Operations leader to help our Product team operate at scale. In this role, you’ll be the connective tissue between Product, Engineering, Clinical, Customer Success, and Commercial teams, ensuring that roadmaps are executed smoothly, releases are well organized, and teams have the processes, data, and tools they need to build great products.
You’ll own the how of product delivery: how information flows, how decisions get documented, how we communicate releases, and how we measure impact. This role is ideal for someone who loves structure, is highly organized, and enjoys building systems that help teams move faster and communicate more effectively. You’ll play a key role in the execution engine behind Eon’s Intelligent Care Platform.
In This Role You Will
Product Operations & Process
We pride ourselves for being a culture-based company buzzing with high-energy. Aside from the enthusiastic environment, you’ll enjoy:
EON is proud to be an equal opportunity employer and prohibits discrimination and harassment of any kind. Our culture celebrates diversity and we are committed to creating an inclusive environment for all team members.
At Eon, our mission is to make patients healthier and healthcare affordable. Eon Patient Management, or EPM as we like to call it, identifies patients with disease risk and streamlines clinical decision analysis so clinicians can work at the top of their licenses. With unique solutions across multiple disease states, we drive unprecedented adherence to care pathways, so that more patients are seen and more survive. When patients win, healthcare systems win - both clinically and financially.
As a market leader in incidental tracking and patient management, Eon is pioneering the use of Artificial Intelligence to enable healthcare enterprises, ranging from small health systems to large, national-scale IDNs in the US.
The Opportunity
Eon is seeking a Product Operations leader to help our Product team operate at scale. In this role, you’ll be the connective tissue between Product, Engineering, Clinical, Customer Success, and Commercial teams, ensuring that roadmaps are executed smoothly, releases are well organized, and teams have the processes, data, and tools they need to build great products.
You’ll own the how of product delivery: how information flows, how decisions get documented, how we communicate releases, and how we measure impact. This role is ideal for someone who loves structure, is highly organized, and enjoys building systems that help teams move faster and communicate more effectively. You’ll play a key role in the execution engine behind Eon’s Intelligent Care Platform.
In This Role You Will
Product Operations & Process
- Support, maintain, and continuously improve product workflows including intake, prioritization, requirements, and release process to support predictable, high-quality delivery.
- Own and optimize the tools that support product delivery such as JIRA, Confluence, and internal documentation repositories.
- Organize templates and repeatable workflows for PRDs, user stories, acceptance criteria, and release artifacts.
- Ensure dependencies, risks, and timelines are clearly tracked and visible across teams.
- Collaborate closely with cross-functional and executive teams to keep initiatives on track and aligned to roadmap priorities.
- Support planning and coordination of releases, including tracking status, aligning stakeholders, and consolidating updates.
- Facilitate efficient communication between teams, ensuring the right people have the right information at the right time.
- Partner with Engineering and Product to ensure test plans, release checklists, proper documentation and sign-offs are complete before deployment.
- Help define and maintain dashboards and reporting on roadmap progress, release health, and product delivery metrics.
- Track key indicators such as cycle time, release cadence, and throughput to support continuous improvement.
- Support Product leaders by organizing data, feedback, and insights needed for prioritization and continuous improvement.
- Support creation and coordination of internal release notes, feature overviews, and enablement materials.
- Ensure Customer Success, Implementations, and Support receive accurate and timely updates about what’s shipping, when, and why..
- Help manage product feedback loops. Organizing customer feedback, field input, and support tickets into actionable insights for the Product team.
- Maintain a clear, up-to-date source of truth for product decisions, roadmaps, and release plans.
- Keep internal product documentation organized, up-to-date, and easily accessible.
- Help drive consistency in how Product work is documented, communicated, and reviewed across teams.
- Enjoy solving operational problems and bringing order to complexity.
- Communicate clearly and proactively, especially across different functions and time zones.
- Are comfortable working in a fast-paced, mission-driven environment where priorities can evolve.
- Are detail-oriented, structured, and proactive in identifying improvements.
- Love enabling others to do their best work through strong systems and operational excellence.
- 3–6 years of experience in Product Operations, Product Management, Program/Project Management, or a related role (SaaS or health tech).
- Hands-on experience with JIRA, Confluence, and similar product delivery tools.
- Strong organizational and coordination skills, with a track record of supporting cross-functional initiatives.
- Excellent written and verbal communication skills.
- Comfortable working with data (e.g., creating reports, tracking KPIs, building simple dashboards).
- Bachelor’s degree in a relevant field or equivalent experience.
- Experience supporting products in healthcare technology, clinical workflows, or patient engagement systems.
- Familiarity with agile development practices and release management.
- Ability to translate complex technical or clinical concepts into clear, compelling narratives and strong product storytelling skills.
- Experience creating internal enablement materials, product documentation, or release communications.
We pride ourselves for being a culture-based company buzzing with high-energy. Aside from the enthusiastic environment, you’ll enjoy:
- Competitive salary
- Health insurance
- Referral bonuses
- Unlimited vacation time
- Paid Maternity and Paternity leave
- Professional development and career growth opportunities
- Awesome team members
EON is proud to be an equal opportunity employer and prohibits discrimination and harassment of any kind. Our culture celebrates diversity and we are committed to creating an inclusive environment for all team members.