What are the responsibilities and job description for the Technical Support Analyst position at Eola Technology Partners?
We’re Hiring! Helpdesk Technician – Tier 2 Support (Managed Services)
Eola Technology Partners is seeking a skilled and motivated Tier 2 Helpdesk Technician to join our growing Managed Services team.
If you’re passionate about solving complex technical issues, providing excellent customer support, and want to grow in a collaborative IT environment—we want to hear from you.
Key Responsibilities:
• Setup and maintain customers' networks, Office 365/Google Workspace environments, and hosted voice environments
• Provide on-site support at client locations for troubleshooting and deployments
• Serve as an escalation point and mentor to Tier 1 team members
• Meet and exceed SLA standards with timely ticket resolution and top-tier customer service
• Participate in on-call rotation for remote support escalations
Qualifications:
• Bachelor's degree in IT, Computer Science, Business Administration, or equivalent experience
• 4 years of diverse technical experience supporting Microsoft 365, Exchange Online, SharePoint Online, Intune, and Azure
• Must be authorized to work in the U.S. and pass a background check
• Must pass an initial and random drug screening
Desired Skills:
• Proficiency with Office 365 and Google Workspace administration and support
• Experience deploying and managing Intune with Windows Autopilot
• Familiarity with Microsoft Defender for Endpoint
• Working knowledge of Windows PowerShell scripting
• Microsoft certifications such as MS-900, MS-700, MS-500, MS-100 and/or AZ-100 preferred
• Experience supporting end users and documenting procedures/user guides
• Strong written and verbal communication skills
• Ability to multitask and manage concurrent projects
• Detail-oriented, self-motivated, and adaptable under pressure
• Skilled at translating technical concepts into user-friendly explanations
Location: ETP Office
*NOTE this is not a remote position
Full-Time | Competitive Pay | Career Growth Opportunities