Field Service Technician

Keep businesses up and running as the on-site expert they rely on. As a Field Service Technician, you’ll travel to customer locations to diagnose and repair office equipment, tackle mechanical, electronic, and basic networking issues, and ensure software and devices are working smoothly—all while training users, building strong customer relationships, and playing a key role in their day‑to‑day productivity.

The Field Technician would be servicing the area around Stevens Point, Wisconsin Rapids, and Marshfield, Wisconsin.

JOB SUMMARY

The Field Service Technicians is responsible for office equipment repair at customer location, meeting with the customer to determine the problem or need and work towards a resolution. The Field Service Technician resolves issues that can be related to areas such as mechanical, electronic, basic computer networks, media, and software. The Field Service Technician may also train users on how to utilize the office equipment properly.

PRIMARY RESPONSIBILITIES

Communicates daily activities between:

• Call Coordinators regarding service call activity and completion
• Parts personnel for the procuring and status of repair parts
• Management to ensure that all possible resources have been made available for the proper maintenance and repair of equipment or support for software/applications
• Other service technicians for additional support working within a team environment
• Customers to understand their needs with focus on their satisfaction
• Sales personnel to best meet customer expectations

Responsible for the following training tasks:

• Train customers in the operation and functionality of equipment
• Utilize self-paced, group, and conventional classroom training to insure competency

Maintain the following:

• Supplied tools, computing devices
• A clean vehicle with a organized area for parts inventory
• An accurate inventory of parts and supplies required to maintain assigned equipment

Responsible for income generation through:

• Referrals to sales department personnel identifying potential to place new equipment
• Accurately billing for services rendered to install, maintain, and repair equipment

MINIMUM REQUIRED EDUCATION & EXPERIENCE

• High school diploma or GED
• Strong mechanical aptitude and computer competent
• Experience working in a team-oriented, customer facing environment

PREFERRED EDUCATION & EXPERIENCE

• 2-year college degree or related field or military training/experience

ADDITIONAL ELIGIBILITY QUALIFICATIONS

• Ability to work independently and as a part of a team
• Detailed orientated and organized
• Ability to work in a fast-paced, changing environment with constant ongoing training
• Excellent verbal and written customer focused communication skills to effectively respond in a professional and friendly manner
• Self-motivated and self-directed
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Must be effective at troubleshooting, problem solving, and coordinating solutions

TRAVEL REQUIREMENTS

• This position requires driving regularly
• Maintain a good driving record and have a valid driver’s license

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform this position.  Reasonable accommodation may be made to enable individuals with disabilities to perform job duties in accordance with state and federal law.

While performing the duties of this job, the employee is regularly required stand, pull/push over 50 pounds, lift or carry up to 50 pounds, twist and turn and talk and/or hear. The employee frequently is required to walk, sit, reach shoulder height and below shoulder height, pull/push 25 pounds or less, lift or carry over 50 pounds, bend/stoop/crouch and have repetitive movement (fine motor like typing, writing, keyboarding, filing).  The employee is occasionally required to reach above shoulder height, climb, crawl and kneel.

Specific vision abilities required by this job include close vision and the ability to adjust focus.

COMPANY BENEFITS

EO Johnson Business Technologies offers a competitive compensation and benefits package.  Benefits for full-time EO Johnson employees include:

• Competitive compensation
• Vacation and self/family care days
• Parental leave
• Medical, dental, vision and life insurance
• 401(K) plan with a 50% match up to your first 8%
• Discretionary 401(K) profit sharing plan
• Company paid short- and long-term disability coverage
• Paid Holidays

HOW TO APPLY

EO Johnson Business Technologies has an online employment application.  In order to complete it, you need to apply for a specific position. All open positions can be found on our website at www.eojohnson.com.

If this is the first time you have applied for a position with EO Johnson Business Technologies, you will be asked to register.  Returning applicants will only need to provide their email address and password.

ABOUT EO JOHNSON BUSINESS TECHNOLOGIES

EO Johnson Business Technologies is a world-class business technologies and managed IT services leader. They specialize in business solutions focused on digital transformation and workplace technology. These include managed print services, secure document management, bulk document scanning, business process improvement, production print and finishing equipment, and wide format printers. They are a SOC 2 Type 2 audited, ensuring clients enjoy the highest level of trust. With ten offices throughout the Midwest, EO Johnson has provided world-class service to thousands of clients for over 68 years. Read more at www.eojohnson.com.

EQUAL EMPLOYMENT OPPORTUNITY

EO Johnson Business Technologies is committed to providing equal employment opportunity to all applicants and employees regardless of their race, creed, color, religion, gender, age, national origin, disability, military service, protected veteran status, genetic information, sexual orientation, gender identity or any other characteristic protected by federal, state or local law. We are strongly committed to this policy and believe in the concept and spirit of the law.