Operations Specialist

About Enza Financial

Enza Financial is a premier, holistic financial services firm specializing in retirement planning, wealth management, and insurance solutions. We help clients pursue long-term financial confidence through personalized strategies, disciplined investment management, and exceptional service. Our culture values professionalism, accountability, and a relentless commitment to doing what is right for our clients. As we continue to grow, we are seeking a motivated Operations Specialist to strengthen our wealth management operations and elevate the client experience.

Role Overview

The Operations Specialist is a critical member of the wealth management team, responsible for ensuring the smooth, accurate, and compliant execution of day-to-day operational activities. This role supports advisors by managing client onboarding, account administration, financial planning support, trading coordination, reporting, and internal workflows—allowing advisors to remain focused on delivering high-quality advice and solutions. The ideal candidate is detail-oriented, proactive, and thrives in a fast-paced, client-centric environment.

This position offers meaningful responsibility, exposure to investment and planning processes, and opportunities to contribute to operational and process improvements as the firm evolves.

Key Responsibilities

Client Onboarding & Implementation

• Own the end-to-end client onboarding process, including account setup, documentation collection, and adherence to regulatory requirements.
• Ensure timely and accurate implementation of new client relationships and investment strategies.

Account Administration

• Maintain client accounts and process transactions such as deposits, withdrawals, transfers, and required minimum distributions (RMDs).
• Ensure accuracy, documentation completeness, and compliance with firm and regulatory standards.

Financial Planning Support

• Enter, update, and maintain client financial planning data within financial planning software.
• Assist advisors with data gathering, plan updates, scenario modeling, and preparation of financial planning deliverables.
• Ensure planning data is accurate, current, and aligned with custodial and CRM records.

Trading & Investment Operations

• Assist with trading activity, including trade preparation, execution support, rebalancing coordination, and trade confirmations in accordance with firm policies.
• Monitor trade activity for accuracy and completeness and help resolve discrepancies as needed.
• Support ongoing portfolio maintenance activities in collaboration with advisors and investment management partners.

Investment Research Support

• Assist with investment research, data gathering, and analysis related to investment options, model portfolios, and performance.
• Prepare investment-related materials and summaries to support advisor recommendations and client discussions.
• Maintain investment-related documentation and research files.

Document & Data Management

• Maintain organized, secure electronic client files and records.
• Manage CRM data integrity, ensuring accurate and timely updates to client information.
• Oversee new business workflows and opportunities within the CRM system.

Reporting & Meeting Preparation

• Prepare client account, transaction, performance, and planning reports as requested.
• Produce high-quality materials for client meetings, including quarterly investment review and financial planning presentations.

Client Service & Communication

• Deliver exceptional, professional client service in alignment with firm protocols.
• Communicate with clients regarding account activity, transaction confirmations, and service requests.

Compliance & Risk Management

• Adhere strictly to internal compliance procedures and regulatory guidelines.
• Assist with ongoing compliance efforts related to trading, documentation, and client servicing.
• Remain informed of regulatory changes affecting wealth management operations.

Vendor & Technology Coordination

• Coordinate with custodians and external service providers to support operational and investment-related needs.
• Utilize wealth management platforms, CRM systems, financial planning software, and Microsoft Office tools effectively.

Administrative & Advisor Support

• Provide administrative support to wealth management advisors, including calendar coordination, file preparation, and correspondence handling.

Process Improvement & Special Projects

• Assist in developing and documenting operational and investment workflows and protocols.
• Take ownership of special projects and operational initiatives as assigned.

Qualifications & Experience

• Bachelor’s degree in finance, business administration, or a related field preferred.
• 3 years of experience in wealth management, financial services, or investment operations preferred.
• Series 65 required (or willingness to obtain).
• Strong organizational skills with exceptional attention to detail.
• Clear, professional written and verbal communication skills.
• Ability to work independently while collaborating effectively with a team.
• Proficiency in Microsoft Office, CRM systems, financial planning software, and investment platforms.
• Experience with Black Diamond and Charles Schwab platforms preferred.
• Understanding of trading workflows, portfolio management processes, and investment concepts.
• Working knowledge of regulatory and compliance standards in financial services.
• High level of integrity, discretion, and commitment to confidentiality.
• Desire to grow, learn, and contribute in a dynamic environment.

Work Environment

• Open office setting with a collaborative team culture.

Compensation & Benefits

• Competitive salary
• Health, dental, and vision insurance
• Retirement savings plan
• Supportive, team-oriented culture with opportunities for professional growth