What are the responsibilities and job description for the Front Desk Agent position at EnVue, Autograph Collection by Marriott & Residence Inn Weehawken NJ?
Front Desk Agent
EnVue, Autograph Collection & Residence Inn by Marriott
Weehawken, NJ
Join Our Team
EnVue, Autograph Collection and Residence Inn by Marriott are looking for friendly, professional, and service-oriented Front Desk Agents to join our team. As the first and last point of contact for our guests, you will play a key role in creating memorable experiences while delivering exceptional Marriott hospitality.
If you enjoy working in a fast-paced environment, have excellent customer service skills, and are passionate about hospitality, we'd love to meet you.
Responsibilities
- Welcome guests with a warm, professional, and friendly attitude.
- Process guest check-ins and check-outs efficiently and accurately.
- Handle reservations, room assignments, and billing inquiries.
- Respond promptly to guest requests and resolve concerns with professionalism.
- Maintain accurate guest accounts and process payments.
- Coordinate with Housekeeping, Engineering, and other departments to ensure guest satisfaction.
- Answer multi-line phones and provide information about hotel services and local attractions.
- Follow Marriott brand standards, cash handling procedures, and hotel policies.
- Maintain a clean, organized, and professional front desk area.
- Assist with other front office duties as assigned.
Qualifications
- Minimum 1 year of hotel Front Desk experience preferred.
- Minimum 1 year of Marriott FSPMS and FOSSE experience preferred.
- Marriott brand experience is highly preferred.
- Excellent customer service and communication skills.
- Strong attention to detail and organizational skills.
- Ability to multitask in a fast-paced environment.
- Basic computer proficiency and accurate data entry skills.
- Must be available to work mornings, evenings, weekends, and holidays.
What We're Looking For
- Friendly, outgoing, and professional personality.
- Strong problem-solving and guest recovery skills.
- Team player with a positive attitude.
- Reliable, dependable, and committed to delivering outstanding guest experiences.
Benefits
- Competitive pay
- Marriott Hotel Discounts Worldwide
- Paid Time Off
- Medical, Dental & Vision Insurance (for eligible associates)
- 401(k)
- Opportunities for career advancement
- Employee recognition and training programs
Job Type: Full-time and Part-time opportunities available
Schedule:
- 8-hour shifts
- Day, Evening, Weekend, and Holiday availability required
Preferred Experience:
- Hotel Front Desk: 1 year
- Marriott FSPMS: 1 year
- Marriott FOSSE: 1 year
- Customer Service: 1 year
Pay: $23.00 - $26.00 per hour
Work Location: In person
Salary : $23 - $26