Client Support Specialist Supervisor

Envoy Global is a proven innovator in the global immigration space. Our mission combines our industry-leading tech platform with holistic service to streamline, simplify and expedite the immigration process for employers and individuals.

Are you passionate about mentoring others, driving operational excellence, and making a real impact in the world of immigration law and global mobility? Envoy is looking for a Client Support Specialist – Supervisor to lead a team of dedicated professionals who support our affiliate law firm in delivering exceptional service to clients navigating immigration processes.

This role is a full-time permanent position and it is 100% working in the office located in Chicago, IL.

As our Client Support Specialist- Supervisor you will be required to:

• Coach and mentor a team of Client Support Specialists (CSS), fostering a culture of growth, collaboration, and continuous improvement.
• Lead by example in organizing, prioritizing, and delegating work across legal teams to ensure accuracy and timeliness.
• Support training and onboarding of new team members, partnering with the Business Operations Manager to build confident, capable contributors.
• Champion process improvements by identifying opportunities for efficiency and quality enhancements.
• Empower your team to manage critical tasks such as scanning, packaging, shipping, and client communications with precision and care.
• Serve as a resource for clients and internal teams, helping navigate case updates, document intake, and online application support.
  
  

To apply for this role, you should possess the following skills, experience and qualifications:

• 4 years of experience in a corporate office setting, ideally in client services or immigration/global mobility.
• A natural leadership style with a passion for coaching and helping others succeed.
• Strong organizational and multitasking skills with a keen eye for detail.
• Excellent communication skills and empathy for clients, foreign nationals, and colleagues.
• Intermediate proficiency in MS Office (Word, Excel, Outlook).
• A proactive mindset—always thinking ahead and solving problems before they arise.
• Requires the ability to sit or stand for extended periods at a computer workstation, use a computer and a monitor, and lift to 25 lbs.
  
  

Salary Range: $55,000.00-$75,000.00

To Apply, please upload your application following the link provided. We look forward hearing from you!

Notice at Collection for California Applicants:

http://www.envoyglobal.com/notice-at-collection-for-ca-applicants