What are the responsibilities and job description for the IT Support Specialist position at Envolve?
Envolve Client Services Group owns and professionally manages apartment communities located throughout the southeastern United States. We are a company whose success is measured by our residents' satisfaction in making their apartment homes and community a great place to be.
Envolve offers a wide variety of opportunities from residential apartment management, leasing, maintenance and more. We, the Envolve team are recruiting friendly self-motivated individuals with positive attitudes and a drive to succeed, to join our growing company. We are currently searching for an IT Support Specialist for our corporate office.
Essential Duties and Responsibilities:
- Hardware:
- Diagnose, troubleshoot, and resolve hardware issues for desktops, laptops, printers, and other peripheral devices.
- Perform hardware installations, upgrades, and repairs. Assist with hardware deployments.
- Network:
- Monitor network performance and identify potential issues.
- Troubleshoot network connectivity problems and security breaches.
- Configure and manage network devices (routers, switches, firewalls).
- Knowledge of virtualization technologies like VMware and Hyper-V for efficient resource management.
- Windows & Microsoft 365:
- Provide technical support for Windows desktops and laptops.
- Manage user accounts, permissions, and group policies in Active Directory.
- Deploy and configure Microsoft 365 applications (e.g., Office, Teams, OneDrive, SharePoint).
- Maintain security and compliance with Microsoft Defender and security best practices.
- Troubleshoot and resolve Microsoft-related issues for users.
- Cloud & Remote Management:
- Configure, deploy, and maintain Atera RMM agents for proactive device monitoring, management, and support.
- Assist with Azure cloud services as needed.
- Automate routine tasks, patch management, and deploy software updates remotely.
- Security:
- Identify and respond to phishing attempts and other security threats.
- Implement security best practices and educate users on security awareness.
- Stay up to date on the latest security best practices.
- Experience with Microsoft Defender or Webroot security solutions is a plus.
- Disaster Recovery:
- Design, test, and document DR procedures for network infrastructure and critical applications.
- Configure, manage, and optimize Veeam for backups, replication, and recovery of virtual and physical workloads.
- Develop and implement scripts to automate backup, replication, failover, and failback processes with Veeam.
- Scripting:
- Basic scripting skills in languages like PowerShell, SQL, Visual Basic to automate tasks and configuration management.
Qualifications:
- Minimum of 5 years of experience in IT support or a related field. A Bachelor's degree in Management Information Systems, Computer Science, or a related field is preferred, but equivalent experience in an IT support role may be considered.
- Strong understanding of computer hardware, networks, and Windows operating systems.
- Proven ability to troubleshoot and resolve technical issues effectively.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Possess one or more of the following certifications is a plus:
- Microsoft 365 Certified: Fundamentals Administrator
- Microsoft 365 Certified: Messaging Administrator Associate
- Microsoft 365 Certified: Teams Administrator Associate
- Microsoft Certified: Identity and Access Administrator Associate
- Microsoft Certified: Information Protection and Compliance Administrator Associate
- CompTIA Network
- CompTIA Security
- Veeam Certified Engineer (VCE)
Rate: 65K - 75K
Benefits:
- Competitive salaries and bonuses
- Medical
- Dental
- Vision
- 401(k) plan with employer match
- Short term disability
- Long term disability
- Life/AD&D
- Paid Time Off
- 11 paid holidays
- Employee Assistance Program
- Career advancement opportunities
- Training and Development
Background Screening and Drug Test Required
EOE Minorities/Females/Disabled/Veterans