What are the responsibilities and job description for the Telehealth Oncology Patient Care Educator position at Envita Medical Centers LLC?
Location: North Scottsdale, AZ (Located at East Bell Road and the 101)
Compensation: $50,000 – $55,000 annually (depending on experience)
Employment Type: Full-Time with Benefits (Medical, Dental, Vision, Life, and 401k)
Schedule: Monday through Friday, 8-hour day shift (No nights, weekends, or major holidays)
About Envita Medical Center:
Envita Medical Center is a nationally recognized leader in personalized, precision-based oncology and complex disease care. Our integrative approach combines advanced diagnostics, innovative therapies, and compassionate support to create individualized treatment plans for each patient. We are committed to providing clarity, guidance, and genuine care throughout every step of the patient journey.
Position Overview:
Envita Medical Center is seeking a Telehealth Oncology Patient Care Educator to join our growing team. This role serves as a compassionate and knowledgeable first point of contact for prospective patients exploring our specialized care programs.
This is a phone-based, relationship-driven position focused on engaging with individuals who have already expressed interest in our services. You will educate patients on our integrative, personalized approach to treating complex conditions, including late-stage cancer and Lyme disease, while providing empathetic support and guidance.
As a key part of the patient experience, you will help individuals and their families feel informed, supported, and confident as they navigate important healthcare decisions.
Key Responsibilities:
- Serve as a trusted liaison for prospective patients, providing education on Envita’s services and treatment philosophy
- Engage in high-volume inbound and outbound phone communication with professionalism and empathy
- Build meaningful, supportive relationships with patients facing complex and serious health conditions
- Listen actively to patient concerns and tailor conversations to meet individual needs
- Translate complex medical and technical information into clear, understandable language
- Guide patients through next steps and assist in coordinating their care journey
- Collaborate with clinical and administrative teams to ensure a seamless onboarding experience
- Accurately document patient interactions in internal systems
- Maintain a strong commitment to patient service excellence, compassion, and ethical responsibility
Qualifications:
- Bachelor’s degree in Psychology, Social Work, or a related field strongly preferred
- Exceptional communication and interpersonal skills, especially over the phone
- Previous experience in customer service, patient care, or phone-based roles required
- High emotional intelligence with the ability to support individuals in sensitive situations
- Ability to quickly learn and effectively communicate complex medical information
- Strong organizational skills and attention to detail
- Proficiency with computers and digital systems
- Ability to work independently in a fast-paced, team-oriented environment
- Passion for healthcare, patient advocacy, and making a meaningful difference
Preferred Experience:
- Background in healthcare, wellness, advocacy, or service-oriented roles
- Experience in patient intake, care coordination, client services, or consultative positions
- Experience supporting individuals through emotionally complex or high-stress situations
What Makes This Role Unique:
- No cold calling – all patients have already expressed interest in Envita’s services
- Mission-driven work focused on personalized, patient-centered care
- Supportive, collaborative team environment
- Comprehensive training to build confidence in discussing care paths and services
- Opportunities for professional growth within a patient-focused program
Salary : $50,000 - $55,000