What are the responsibilities and job description for the Patient Care Program Advisor position at Envita Medical Centers LLC?
Job Title: Patient Care Program Advisor
Location: Scottsdale, AZ (Located at East Bell Road and the 101)
Compensation: Competitive Salary Quarterly Performance Bonus
Employment Type: Full Time with Benefits (Medical, Dental, Life, Vision, and 401k)
Schedule: On-site Monday - Friday. 8-hour day shift. No nights, no weekends, and no major holidays.
Position Overview
Envita Medical Centers is seeking a Patient Care Program Advisor to serve as a trusted first point of contact for individuals exploring our advanced oncology and tele-oncology programs.
This role focuses on patient education, compassionate guidance, and care navigation - not closing or commission-based sales. You will help patients and their families understand Envita's personalized, precision-medicine approach and confidently move toward the most appropriate next step in their care journey.
Key Responsibilities
- Engage with prospective patients and families through follow-up outreach
- Educate callers on Envita's treatment philosophy, care pathways, and program options
- Demonstrate empathy and professionalism during sensitive, high-stress conversations
- Assess patient readiness and program fit using established guidelines
- Guide patients to the appropriate next step, including in-center care, tele-oncology services, or additional education.
- Perform warm handoffs to internal teams to ensure a seamless patient experience
- Document all interaction accurately in Salesforce and manage follow-up tasks
- Collaborate with Patient Care, Clinical, and Leadership teams to support continuous improvement
Required Qualifications
- Experience in patient-facing, intake, healthcare education, or high-touch communication roles
- Strong phone presence and ability to explain complex information clearly and compassionately
- High emotional intelligence and strong organizational skills
- Comfort working with CRM systems (Salesforce preferred)
Preferred Qualifications
- Bachelor's degree in a related field
- Background in healthcare, oncology, integrative medicine, or care coordination
- Experience with structured intake, patient navigation, or qualification workflows
Who Thrives in This Role
- Passionate about helping patients navigate complex medical decisions
- Values ethical guidance over pressure-based sales
- Balances compassion with structure and follow-through
- Seeking meaningful, mission-driven work with long-term stability