What are the responsibilities and job description for the IT Associate Field Services Technician (Mahwah, NJ) position at Envista?
Job description
Job Role: IT Associate Field Services Technician
Department: IT Infrastructure & Operations
Reports To: IT Regional Field Services Manager
Summary
Provides second-level IT support for all employees at Envista, both locally and globally. This includes production areas, distribution areas, and HQ offices. Responsible for PC configuration, imaging, ongoing system updates, and maintenance. Handles LAN/WAN network troubleshooting and vendor coordination. Additionally, this role involves supporting various third-party applications such as Microsoft Dynamics, SAP, Oracle, among others.
Must reside within a commutable distance to Mahwah, NJ. This is a fulltime onsite role.
- Deliver professional support in-person, by phone, and in writing.
- Listen actively, use critical thinking, and prioritize requests.
- Maintain confidentiality and communicate updates clearly.
- Resolve or escalate issues via ticketing system.
- Support LAN, VPN, Citrix, email, and enterprise applications.
- Install patches, remove malware, and perform preventive maintenance.
- Install, configure, and maintain Windows PCs/laptops and peripherals.
- Manage Active Directory accounts and ensure security consistency.
- Translate documents when needed and conduct local training sessions.
- Perform second-level troubleshooting for hardware, software, and network systems.
- Configure and install VOIP phones and mobile devices.
- Document equipment setup and recycle old hardware.
- Maintain local IT inventory and purchase hardware as needed.
- Create and update knowledge base articles and documentation.
- Participate in local IT projects and patch data drops.
Competencies:
- Sense of Urgency
- Communication
- Customer Focus
- Teamwork
- Soft Skills
- Self-Starter
Language Ability:
- Fluent in the local language and in English.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, reference materials and procedure manuals.
- Ability to write reports and correspondence.
- Ability to speak effectively before groups.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Reasoning Ability:
Ability to solve problems and deal with a variety of concrete variables in situations where only limited standardization exists.
To perform this job successfully, an individual should have knowledge of troubleshooting a PC environment, Internet software, spreadsheet and word processing software, operating systems, advanced knowledge of computers, networking and peripheral hardware.
Certificates, Licenses, Registrations:
Desirable but not required MCSE, A , Network , CCNA
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is frequently required to sit. The employee is frequently required to walk. The employee is occasionally required to lift up to 50 pounds / 23 KG.
Personal Trait Profile:
- Self-sufficient
- Enthusiastic
- Team orientation (knows when to lead and when to follow)
- Lives the “continuous improvement” philosophy and can drive change successfully.
- Logical and creative thinker
- Poised, strong personal impact.
- Confident
- Ability to influence others – credible.
- Ability to articulate the EBS philosophy.
- Facilitation skills
Job requirements
- Bachelor’s degree or associate degree with 2 years of experience or 4 years related IT work experience and/or training in lieu of education.
- Knowledge of computer hardware and software
- Ability to troubleshoot and correct a wide array of IT enterprise user problems.
- Ability to receive and utilize training proficiently to implement in the work environment.
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Target Market Salary Range:
Actual compensation packages take into account a wide range of factors that are unique to each candidate, including but not limited to geographic location; skill sets; relevant education and certifications; depth of experience; performance; and other business and organizational needs. The disclosed reasonable estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Envista, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. The total compensation package for this position may also include an annual performance bonus, medical/dental/vision benefits, 401K match, and/or other applicable compensation plans.
Operating Company:
Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.
Envista and all Envista Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available at: https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf
Operating Company:
Location:
Date Posted:
Req Number:
Benefits
Caring for our employees and their families
Health & Wellbeing
We offer comprehensive programs designed to support the health and wellbeing of our employees and their families. From medical coverage to wellness resources, we prioritize helping our people thrive both physically and mentally.
Retirement & Financial Benefits
We are committed to supporting our employees’ financial wellbeing—today and in the future. Our competitive compensation and retirement or savings programs are designed to help employees build financial confidence at every stage of their careers.
Life & Disability Insurance
We provide benefits that help protect employees and their loved ones when it matters most. Depending on location, our life and disability programs offer valuable financial security and added peace of mind during unexpected life events.
Paid Time Off
We know that time away from work is essential for rest, balance, and personal priorities. Our paid time off, holidays, and leave programs are designed to give employees the flexibility to recharge and take care of what matters most.
Learning & Career Development
We believe in investing in our people. Through learning opportunities, development programs, and career growth pathways, we empower employees to build meaningful careers and continue growing with us.
Our hiring process
At Envista, we’re committed to helping you feel confident and prepared every step of the way. Our interview guide will walk you through what to expect, how to showcase your strengths, and how you can make an impact by helping us champion dental professionals and improve lives.
1. Application Review
After you apply, our team will review your experience and qualifications. If your background aligns with the role, a recruiter will reach out to discuss the opportunity and next steps.
2. Interviews
You’ll meet with members of the hiring team to learn more about the role and share your experience. Depending on the position, this may include multiple conversations focused on your skills, experience, and how you can make an impact.
3. Offer Decision
If selected, you’ll receive an offer outlining compensation, benefits, and other details. Our team will guide you through the process and answer any questions to help you make an informed decision.
4. Onboarding
Once you join, we’ll support your transition with onboarding resources and guidance to help you get started and feel connected from day one.
Benefits:
Maternity & Paternity Leave, Health Insurance, Vacation & Paid Time OffSalary : $58,100 - $90,100