What are the responsibilities and job description for the JIRA Migration Admin position at Envision Technology Solutions?
Dear Applicant,
Please let me know if you are interested
.
Title: JIRA Migration Adm
in Location: Omaha, NE / Berkeley Heights, NJ / Alpharetta, GA – 5 days ons
iteHire Type: Long Term Contra
ct
Job Descript
ion:
JIRA Migration Administrator: Will be asked to engage with other team members, providing insight, guidance, and thought leadership. The main function of the JIRA Administrator will be to provide system admin support for Atlassian tools such as (Jira, Confluence) & drive increased user adoption through continuous improvements within the toolset. Candidate will possess automation, script development, reporting skills and champion technology/tools that improve processes and provide effici
ency.
Responsibil
- ities:Experience managing in Data Center and migrating to Cloud environ
- ments.Own, troubleshoot, solve complex customer technical issues, using collaboration, troubleshooting best practices, transparency within and across teams, maintain updates on the
- case.Error diagnosis (code review if needed), debugging, validation, and root cause ana
- lysis.Enable replication of issues to verify product-related
- bugs.Contribute to case deflection initiatives, automation, and other digital self-help assets to improve customer/ engineer exper
- ience.Drive technical collaboration & engagement outside of Fiserv with our internal and external par
- tners.Provide technical leadership and mentoring for Support Engi
- neers.Act as the primary point of contact for local JIRA Admin esca
lationCompete
- ncies:Customer Focus & Adapta
- bilityEffective communi
- cationTeam and Collaborative W
- orkingProcess re-engineering with a Solution m
- indsetLearning Apt
itude.
Expe
- rience:4 years of experience in Technical Support, Software Services, and/or system administration for a large end-user com
- munity.2-3 years of experience working with Jira and Confluence Data Center (preferably on AWS hosted ins
- tances)Proven track record migrating JIRA and/or Confluence from older ins
- tances.Proven track record to de-escalate difficult situations with customers, working with executive
- levels.Proven track record of multi-tasking between tickets and mentoring of junior team m
- embers.Experience in mentoring other support engineers to grow their technical and troubleshooting
- skills.Has supported customers over email, phone, and screen-
- shares.Experience working in a high case volume environment and ability to prio
- ritize.Coordinating training for new hires and conducting training using the skill gap an
alysis.
Must have
- Skills:Demonstrated technical competence with database skills, with the expertise to write and update SQL queries wi
- th ease.Usage of Browser dev tools, frontend troubleshooting, and HAR File a
- nalysis.An understanding of Network terminologies such as DNS, DHCP, Usage of Basic Network troubleshooting commands, SSL, Proxy, Firewalls, and identifying underlying Network
- issues.Experience understanding and supporting Java-based apps, being able to analyze/troubleshoot Stack trace and Java-based exc
eptions.
Nice to hav
- e Skills:Experience with APIs and RE
- ST calls.Experience working with Jira Servic
- e ManagerExperience working with Splunk, Dynatrace
- , ClarityGood understanding of OAuth-based authentication and other authentication mechanisms such as
- SSO/SAML.Familiarity with AWS Cloud tech
- nologies.Experience working in a Linux env
- ironment.Ability to read/write python scripts or Ansible p
- laybooks.Understanding ServiceNow, Aha, qTest, GitHub/GitLab, and Ansible int