What are the responsibilities and job description for the Parts Counter Person position at Envision Motors?
*****************Envision Motors is one of the fastest growing car companies in California. If you're looking for a fast-paced environment, Career Growth potential, with a lucrative performance-based pay plan Mercedes-Benz of Rocklin Parts department is the right fit. Email MHeuser@mbrocklin.com.*****************
(1) PARTS Retail/WHOLESALE (1) BACK COUNTER/Parts Specifier
We are looking for a personable parts advisor to act as the liaison between our customers and service technicians. The parts advisor's responsibilities include greeting customers, listening to requests, scheduling appointments, estimating costs, Communication skills, selling parts retail wholesale or Back counter. The parts advisor will ensure customer service by working with customers to determine their vehicle issues and problems, determining the repair timeline, and working with technicians to convey the customers' concerns with accurate parts.
To be a successful parts advisor, you should have excellent customer service, interpersonal, and communication skills. You should also have a strong understanding of automotive technology and of the automotive industry. Parts Advisor Responsibilities:
- Greeting customers and directing them to available mechanics.
- Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.
- Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.
- Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.
- Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car..
- Calling customers to advise them about parts invoices or car pick-up times.
- Maintaining positive customer relationships to ensure repeat business.
- Ensuring all details on services rendered and costs are related to customers and processing their payments.
- Liaising with service technicians about parts ordering and ensuring parts are available when needed.
Job Type: Full-time
Salary: $4,000.00 - $10,000 per month
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Vision insurance
Day range:
- Weekend availability
Shift:
- 8 hour shift
Experience:
- Dealership: 2 years (Preferred)
- Parts: 1 year (Preferred)
Job Type: Full-time
Pay: $15.50 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Employee discount
- Flexible spending account
- Health savings account
- Life insurance
Schedule:
- 8 hour shift
- Day shift
- Overtime
- Weekends as needed
Ability to commute/relocate:
- Rocklin, CA 95677: Reliably commute or planning to relocate before starting work (Required)
License/Certification:
- ASE Certification (Preferred)
Work Location: In person
Salary : $16 - $39