Account Manager

POSITION SUMMARY:

The Account Manager will have the overall responsibility of optimizing productivity and sales at their assigned client account site. They will also ensure customer satisfaction, continuous improvement of operations at their client location, and compliance with company and government regulations.

PRIMARY DUTIES & RESPONSIBILITIES:  

This list of duties and responsibilities is not all inclusive, and may be expanded to include other duties and responsibilities as deemed necessary from time to time.

• Interface with corporate and area staff to formulate short-term and long-term goals consistent with the companies financial and operational objectives.
• Provide overall direction and administration of their site-based operations.
• Will serve as EnviroVac’s point of contact with client for all operational issues.
• Interface daily with customer contact.
• Maintain a problem-solving attitude and attempt to procure additional work.
• Manage assigned personnel, equipment, material, and subcontractors. This includes administrative requirements, new employee onboarding, and maintaining proper inventory of all consumable and non-consumable supplies.
• Initiate corrective action for unsatisfactory performance in accordance with company processes and expectations.
• Ensure work performance is planned and coordinated according to schedule, quality, and budget objectives.
• Collaborate with assigned sales engineer with sales of EnviroVac service lines of business and suites of services.
• Maintain the project site in a safe and environmentally sound condition per DOT, EPA, and SA requirements.
• Direct the overall plan to meet schedule, safety, quality, and budget objectives.
• Understand and effectively manage revenue, equipment utilization, labor rates, costs, and overtime.
• Actively participate in the customer feedback evaluation process
• Support and assist the sales engineer with work estimates/bids, sampling, and/r completing lead sheet information.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Ability to use various office systems through adjusting, connecting, lifting, pulling, pushing, bending, or folding for the purpose of proper records development.
• Ability to use a computer and related devices throughout the day while seated.
• Walking and stair-climbing on client sites during daily service activity, during the job-bid process, and in support of actual client services being performed.
• Typical office environment, client operations sites, and travel to multiple customer sites.

QUALIFICATIONS AND REQUIREMENTS:

• Education: High School Diploma, GED and/or equivalent work experience required. Bachelor’s degree in business, finance, engineering, operations management, or related field is desired.
• Previous Experience: Minimum 5 years management and job-related experience including operations, sales, or finance. Considerable experience working around manufacturing and construction sites requiring awareness of health and safety requirement is required. Prior experience in industrial cleaning services industry desired.
• Demonstrated ability to coach and develop team members, communicate, drive change while maintaining operation effectiveness, and manage multiple projects.
• Working knowledge of current, applicable industry regulations.
• Non-Exempted, Interstate Class B CDL desired, if not already possessed at time of appointment, willingness to obtain within 6-months from hire.

This job description is not a contract and does not affect the at-will nature of your employment relationship with EnviroVac.   Furthermore, this job description is not intended to be all-inclusive and does not and cannot address every responsibility or duty you may be expected to perform during your employment.   EnviroVac reserves the right to modify or amend this job description at its discretion, without prior notice.