IT Business Systems Analyst

Minimum Qualifications

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field preferred, or equivalent combination of education and experience.
• Two years of relevant experience in IT operations, systems administration, or IT project support.
  • Experience with Microsoft Suite including SharePoint Administration
  • Experience with Automation Anywhere or similar robotic process automation (RPA) tools.
  • Experience supporting Business Intelligence tools, particularly Power BI.
  • Exposure to ERP systems and participation in ERP implementations or re-implementations.
• Outstanding Microsoft Suite skills (SharePoint, Excel, Word, PowerPoint).
• Valid Driver’s License and acceptable Motor Vehicle Record MVR.

A Little About Us

EnviroTech Services is committed to being the trusted partner that keeps roads safe and communities moving. Whether we are providing de-icing products to make winter travel safer or applying technology to reduce dust and improve travel on unpaved roads, our mission is to lead the industry with exceptional service and solutions that make a meaningful impact. We are dedicated to improving the environments in which our customers operate, supporting our business partners, and fostering a workplace where employees can thrive. Every day, we strive to drive progress through environmentally responsible, fit-for-purpose products that address real-world challenges.

About Your Role

The IT Business Systems Analyst supports the day-to-day effectiveness of IT operations at ETS by providing system administration, operational oversight, and project coordination across multiple IT functions. This role requires a strong understanding of back-office IT operations, a proactive approach to problem-solving, and flexibility to step in wherever support is needed. Success in this position is driven by the ability to logically analyze issues, identify root causes, and prioritize work based on business impact. The role works closely with internal stakeholders and managed service providers (MSPs) to diagnose issues and ensure timely resolution. A technical background is beneficial but not required, as business acumen and adaptability are equally critical.

Duties and Responsibilities

• Assume full ownership of the organization’s Microsoft SharePoint environment.
• Conduct a comprehensive assessment of the current SharePoint instance to identify structural issues, security gaps, and performance limitations.
• Design and build a new SharePoint environment aligned with organizational needs, including clearly defined architecture, governance standards, and highly granular user-level permissions.
• Lead the end-to-end migration of all SharePoint data from the legacy environment to the new instance, ensuring data integrity, completeness, and minimal disruption to operations.
• Validate the new environment with cross-functional stakeholders to confirm accuracy, accessibility, and functionality prior to decommissioning the legacy instance.
• Execute full decommissioning of the legacy SharePoint environment following successful migration and validation.
• Provide ongoing administration, maintenance, and continuous improvement of SharePoint, including enhancements, user support, and scalability planning.

• Provide day-to-day oversight and coordination of Managed Service Providers supporting network, infrastructure, and IT security operations.
• Act as the primary point of contact for MSPs, ensuring clear communication, prioritization, and timely resolution of issues.
• Hold MSP partners accountable to defined service levels and organizational expectations through consistent follow-up and performance management.

• Partner with MSPs and internal stakeholders to implement and maintain IT performance KPIs across infrastructure, support, and security functions.
• Track, analyze, and report on KPI performance at agreed-upon intervals.
• Provide actionable insights and recommendations to drive continuous improvement and operational efficiency.

• Own the administration of all website registrars and domain-related services.
• Manage domain renewals, DNS configurations, SSL certificates, and overall domain security.
• Partner closely with the Marketing team to ensure website functionality, uptime, and alignment with business needs.

• Maintain full responsibility for the administration, performance, and stability of existing automation software (Automation Anywhere) and all active bots.
• Monitor bot performance, troubleshoot errors, and coordinate resolution to ensure minimal disruption to business processes.
• Evaluate current automation usage and identify opportunities to optimize, enhance, or retire bots in alignment with future-state operational strategy.

• Proactively identify opportunities to improve system reliability, security, and scalability across the IT environment.
• Support additional IT initiatives and operational priorities as needed.
• Contribute to a responsive, solutions-oriented IT function that supports business growth and efficiency.

Core Competencies

• Interpersonal Skills – Exhibits strong skills that allow for interacting and communicating effectively while maintaining empathy, compassion, diplomacy and is able to mediate conflict.
• Reasoning and Problem Solving - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems, identify complex problems, and review related information to develop and evaluate options and implement solutions.
• Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
• Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.
• Business Acumen - Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.

Supervisory Responsibilities

• The position does not have any regular responsibility for overseeing or supervising the work of other team members.

Working Conditions

• The work environment is the typical office environment. The employee must complete their work satisfactorily in an environment where there are significant distractions, including staff, clients, and vendors walking through and conversing, telephones ringing, conversations carrying over, loud noises, and interruptions to answer questions from others.
• The physical demands described here represent those that an employee must meet to successfully perform the essential functions of this job. In many cases, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and stand for prolonged period of time and use hands to handle, or feel objects, tools, or controls. The employee frequently is required to talk or hear. The employee is occasionally required to stand, walk, reach with hands and arms, and stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move up to 50 pounds and should do so in a sound and safe manner. This job’s specific vision abilities include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• May be required to work irregular hours, nights and weekends or holidays and may be required to work on-call activities.

Company Benefits

• Medical, Dental and Vision Insurance options
• Company Sponsored Life Insurance and AD&D
• Voluntary Life Insurance and AD&D
• 401(k) Retirement Savings Plan with 6% Company Match with options to utilize the match through the Thrive program for student loan or emergency savings plans
• Paid Time Off Accrual
• Employee Assistance Program (EAP)
• Tuition and Certifications Reimbursement Programs
• Eight (8) Paid Holidays Annually
• (1) Floating Holiday Annually

EnviroTech Services, provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.