What are the responsibilities and job description for the Service Coordinator position at Envirotech Roofing, LLC?
We are seeking an energetic and efficient Administrator/Scheduler/Coordinator to join our dynamic construction company. As a Service Coordinator, you will play a pivotal role in ensuring the seamless operation of our repair services by efficiently scheduling and coordinating inspection, service, and warranty appointments. A quick learner with exceptional communication and organizational skills is essential for success in this role.
Key Responsibilities:
- Schedule and coordinate appointments for inspections, services, and warranty work with a positive and solution-oriented approach.
- Communicate effectively with Field Superintendents, Crew Leaders, and Clients to confirm appointment details and provide timely updates on service status.
- Create job in CRM software, generate client proposals, and see job to completion from point of inquiry to final billing.
- Order required materials, monitor job stages, distribute work orders.
- Maintain an organized and up-to-date schedule for field technicians and service crews including materials orders confirmation and tracking.
- Address and resolve customer inquiries, complaints, and service requests promptly and professionally by coordinating with team members and interdepartmental cross functionalities.
- Collaborate with the sales team, project managers, and other departments to ensure seamless service delivery.
- Utilize CRM and cloud storage software to maintain accurate records of appointments, service requests, and work orders.
Qualifications:
- Proven experience in scheduling, coordinating, or administrative roles, preferably in the construction industry.
- A positive "can do" attitude with a proactive approach to addressing challenges.
- Excellent communication and interpersonal skills, with the ability to handle customer interactions professionally and empathetically.
- Strong organizational and multitasking skills, with an eye for detail and diligent follow up.
- Proficiency in using the internet, Microsoft Office Suite, CRM software and other relevant tools.
- Ability to work effectively in a fast-paced and dynamic environment
Job Type: Full-time
Pay: $20.00 - $28.00 per hour
Expected hours: 40 – 48 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Salary : $20 - $28