Regional Manager - Business Operations

The Manager – Regional Business Operations Team acts as a key liaison between management, operations, sales, procurement, and the coordinator team, ensuring seamless cross-functional communication and workflow. This role provides direct oversight of operations support services coordinators, promptly resolving issues and partnering with end-users to ensure efficient project processing and timely client invoicing.

In addition to day-to-day operational leadership, the Manager – Regional Business Operations Team develops and implements departmental policies and procedures, drives continuous process improvements, and ensures compliance with key performance indicators (KPIs). The role also supports senior leadership in enhancing and maintaining the organization’s ERP system to drive operational excellence and scalability.
This pivotal role, will ensure seamless coordination between operations, sales, procurement, and support services. This position involves leading a team of coordinators, overseeing invoicing and ERP processes, and championing continuous improvement initiatives to enhance service delivery and efficiency.

This position may be based in any of the listed locations; however, travel to other sites within the region will be required based on business needs.

Northeast Region supports- Baltimore, MD, Winfield, PA, Philadelphia, PA, Buffalo, NY and Auburn, ME

Midwest Region supports- Decatur, IL, Edwardsville, IL, Peoria, IL, Des Moines, IA, Becker, MN, Milwaukee, WI, Newburgh, IN, Avon, IN, Schererville, IN

Job Responsibilities:

• Leads and supervises a team of coordinators across the assigned region, ensuring alignment with organizational goals and service standards.
• Partners with sales and operations teams to verify customer rates and ensure accuracy in proposals.
• Oversee daily operations related to customer invoicing, ensuring accurate billing and on-time delivery in accordance with contractual agreements.
• Manages and maintains ERP billing and invoice generation processes to support operational efficiency and to meet customer and company deadlines.
• Supports the development, implementation, and continuous improvement of policies and procedures for the Support Services team.
• Coordinates and ensures the delivery of high-quality training for new hires and existing team members, following established company standards.
• Communicates key performance indicators (KPIs) and other relevant analytics to stakeholders to drive performance and accountability.
• Investigates and resolves invoicing discrepancies, disputes, and related customer concerns promptly and professionally.
• Leads initiatives to improve processes, develop performance metrics, and establish effective KPIs for the team.
• Provides updates to application users regarding system functionality, enhancements, and best practices.
• Delivers technical support and troubleshooting for ERP and billing system users.
• Identifies, documents, and resolves system and process issues, working cross-functionally to implement improvements.
• Collaborates with organizational leaders and third-party developers to update ERP systems and create technical documentation.
• Reviews and approves timecards, paid time off (PTO) requests, and other administrative tasks for assigned team members.
• Manages regional personnel decisions, departmental budgeting, strategic planning, and policy modifications.
• Conducts audits of current procedures to identify gaps and implement effective solutions.
• Performs regular performance evaluations, providing feedback and development plans for team members.
• Oversees scheduling and facilitation of team meetings to ensure alignment and communication.
• Executes special projects and assignments as requested by senior leadership.
• Other duties as assigned

Qualifications:

• Must successfully pass a pre-employment background screening.
• Demonstrated ability to build and maintain strong business relationships.
• Highly detail-oriented, with the ability to perform effectively under pressure and manage frequent interruptions.
• Proven leadership skills, with the ability to train, supervise, and guide team members while organizing and prioritizing tasks to meet deadlines.
• Strong computer literacy and accurate data entry capabilities.
• Proficient in Microsoft Word, Excel, and PowerPoint.
• Proactive problem-solving abilities, with a customer-centric approach to resolving issues empathetically and efficiently.
• Comfortable working in high-pressure, fast-paced environments.
• Previous experience in customer service, sales support, or related field.
• Excellent verbal and written communication skills; able to foster positive interactions with customers and team members.
• Strong organizational and multitasking abilities, with a high degree of accountability and attention to detail.
• Ability to collaborate effectively within a team setting as well as work independently with minimal supervision.
• Willingness and availability to travel occasionally as required.
• Flexibility to work outside standard business hours, including evenings and weekends, based on customer needs.
• Availability to work overtime as needed.

Preferred Qualifications:

• Bachelor’s degree in finance or business administration.
• Experience in the environmental industry.
• Knowledge of environmental products, services, and sustainability practices is highly desirable.

EnviroServe is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.