Order Fulfillment and Administrative Support (B2B)

Join the PAK!

Founded in 1995, EnviroPAK® is a premier manufacturer of custom molded fiber packaging that is cost-efficient, space-saving, and environmentally friendly. These custom solutions are designed and engineered to protect not only products but also our earth!

We are seeking a reliable, highly detail-oriented person who excels at organization, follow-through, multitasking, and maintaining and facilitating product and information between internal departments and our customers. As the first point of contact for customers, you'll provide friendly, professional support while managing a variety of administrative and customer-focused tasks. This role requires someone who can efficiently manage full order life cycles, especially time-sensitive requests, while ensuring information is accurate and preventing errors or delays. In this role, you'll work closely with leadership, ensuring information is accurate, details are handled correctly, and the workflow stays precise and reliable.

Location: Earth City, Missouri

Full-time: Monday – Friday 8:00AM – 4:30PM

Pay Rate: PENDING $37,500 – 45,000/yr

The Role

We are looking for an organized, proactive Administrative Assistant to keep our daily operations running smoothly, process incoming customer requests and orders, and assist with various front office functions. This role offers opportunities for cross-training and increased responsibility over time, based on performance and business needs. If you are a problem-solver, critical thinker who enjoys paying attention to the details in a friendly environment, we want to hear from you.

Key Responsibilities

• Order Management & Processing:
  • Manage full order life cycles, receive and accurately enter and process new customer orders/ invoices into our software, such as QuickBooks accounting and HubSpot CRM systems.
  • Verify order details, including pricing, shipping information, and inventory availability, as well as update vendor records and maintain accuracy.
  • For accounts payable/ data entry, match invoices to purchase orders when applicable; code expenses to appropriate accounts; and maintain organized records to support timely and accurate payments
  • Track order status from placement to delivery, providing proactive updates to customers regarding delays or shipping confirmations.
  • Verify and or track details such as amounts, due dates, and payment status.
  • Collaborate with the warehouse or production team to ensure accurate and timely fulfillment.

• Communication & Front Office Management:
  • Incoming Calls: Act as the professional "voice of the company," managing a multi-line phone system. Direct calls to the appropriate departments, take detailed messages, and resolve basic customer inquiries on the spot.
  • Visitor Relations: Greet all guests, vendors, and customers with a warm, professional welcome. Manage the visitor log, ensure security protocols are followed, and coordinate meeting room readiness.
• General Administrative Support
  • Perform a variety of office support tasks, including copying, scanning, and filing documents; maintaining accurate and organized physical and digital records
  • Order, organize, and restock office and kitchen supplies
  • Managing incoming and outgoing mail and packages; and ensuring shared workspaces remain clean, organized, and functional.
  • Handling and organizing internal documents, including matching receivers and shipping documents
  • Assisting with reporting functions as appropriate, and ensuring seamless execution of support tasks to enable the team to focus on critical business priorities.
  • Provide operational and administrative support to the Sales Department, including managing outbound shipments (e.g., FedEx)

What You Bring

• Experience: 1–3 years in an office role; experience in order entry or customer service and bookkeeping is a major plus.
• Tech Savvy: Proficiency in Microsoft Office (Word, Excel, Outlook) and experience with database management and Quickbooks software a plus.
• Communication: Exceptional verbal and written skills with a knack for professional etiquette.
• Detail-Oriented: You take pride in "getting it right the first time," especially when it comes to order numbers and client customer details.

Benefits

• Health/medical insurance coverage with family/spouse/individual options.
• Dental, vision, disability and life insurance options.
• 401k retirement match

Salary : $37,500 - $45,000