What are the responsibilities and job description for the Customer Service Representative - Sales Department position at Environmental Products & Accessories,LLC?
Qualifications and Skills
- Experience with Microsoft Word, Excel and Outlook
- HubSpot experience preferred.
- Sage experience preferred.
- High School Diploma or GED Required
- 1-2 years related work experience is preferred.
- Must have the ability to demonstrate proper phone etiquette.
- Professional administrative writing skills are required.
- Basic knowledge of mathematics.
- Must demonstrate a willingness to respond to customer inquiries in a prompt and professional manner.
- Must be a self-starter and demonstrate initiative.
- Demonstrate attention to detail, time management skills and multi-tasking.
- Excellent organizational, team development and communication skills.
- Must be able to deescalate and resolve conflicts with customers, in an effective manner.
Duties and Responsibilities
- Answer telephone and transfer to appropriate employee for resolution if necessary.
- Learn and maintain current product knowledge.
- Maintain and organize sales orders, as directed by management.
- Opens customer accounts by gathering and recording accurate account information.
- Maintains customer records by updating account information as needed.
- Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Must be open to constructive feedback and have a desire to grow and develop with the organization.
- Ability to organize, review, analyze and file paperwork which includes but is not limited to, sales orders, emails, and quotes.
- Ability to accurately read and comprehend words and numbers without transposing or confusing numbers.
- Ability to schedule, plan, prioritize and set goals in connection with job duties.
- Prepares accurate and precise invoice for submission to customer.
- Promote clean, tidy, and safe desk areas.
- Assist coworkers, when able to promote teamwork.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Ability to Commute:
- Hixson, TN 37343 (Preferred)
Ability to Relocate:
- Hixson, TN 37343: Relocate before starting work (Preferred)
Work Location: In person
Salary : $18 - $20