Inside Sales Assistant

Job Title: Inside Sales Assistant

Reports to: Vice President, Sales and Purchasing

Position Summary

The Inside Sales Assistant is the front end of our sales engine. This person spends the majority of the day on the phone — cold calling prospects, following up on inbound marketing leads, and qualifying interest — so that our Inside Sales Representatives spend their time in real-selling conversations rather than hunting for them.

Success in this role is measured in activity and in qualified opportunities handed off. It is a high-volume, high-repetition job that suits someone competitive, coachable, and comfortable hearing "no" on the way to a "yes." It is also the most direct path we have into a full Inside Sales Representative seat.

Key Responsibilities

• Make outbound calls to prospects from assigned target lists, dormant accounts, and inbound inquiries.
• Open conversations cold: introduce the company, uncover need, and determine fit against our qualification criteria.
• Qualify leads on authority, need, and timing, and document findings clearly in the CRM.
• Set qualified appointments and callbacks on Inside Sales Representatives' calendars and confirm them in advance to limit no-shows.
• Execute multi-touch outreach sequences — calls, voicemails and emails — and work each lead through the agreed cadence before marking it closed.
• Research prospects and accounts before calling: company size, industry, current vendor, likely pain points, and the right person to reach.
• Build and maintain clean prospect lists from purchased data, web research, trade associations, event lists, and referrals.
• Maintain accurate, current records in ACT — every call logged, every disposition coded, every next step scheduled.
• Hand off opportunities to Inside Sales Representatives with complete context and follow up on anything that stalls.
• Nurture long-cycle and "not right now" prospects with scheduled re-engagement so nothing goes cold permanently.
• Report daily and weekly on call volume, connect rate, meetings set, and pipeline contribution.
• Provide the sales and marketing teams with feedback from the field on objections, messaging, and list quality.
  

Performance Expectations (First 12 Months)

Metric                                                                   Target

• Outbound dials per day                                  60-100
• Meaningful conversations per day                 8-12
• Qualified calls scheduled per week                8-10
• Show rate on scheduled calls                         70%
• CRM data accuracy / same-day logging        100%

Ramp: [30 days to full call volume; targets apply from day 60.]

Qualifications

Required

• High school diploma or equivalent; associate or bachelor’s degree a plus.
• 1 year in a phone-based role — sales, telemarketing, collections, customer service, fundraising, or similar. Strong candidates without direct experience but with clear drive will be considered.
• Comfortable making cold calls and handling rejection without losing momentum.
• lear, confident, professional phone presence; strong listening skills.
• Solid written communication for email and CRM notes.
• Organized and self-directed — able to work a list and a calendar without daily supervision.
• Basic proficiency with CRM, email, and Microsoft Office
  

Preferred

• Familiarity with recycling, printing products, ITAD terminology, or buyers.
• Track record of hitting activity-based quotas.
  

Attributes We're Looking For

Persistent. Curious about the prospect's business rather than scripted. Coachable — takes call feedback and applies it the same day. Competitive with themselves on the numbers. Honest in the CRM, even when the numbers aren't flattering.

What We Offer

·       Base hourly rate plus uncapped monthly incentive on qualified calls set and deals closed

·       Health insurance, company 401(k) with match and PTO

·       Structured onboarding, call coaching, and scripts — you are not handed a phone book and left alone

·       Defined promotion track to Inside Sales Representative, typically within 12–18 months of hitting targets

Work Environment

Office-based, standard business hours M–F, 8:30 a.m. – 5:00 p.m. Extended periods of phone and computer work.

Environmental Office Solutions (EOS) offers worldwide income-generating, closed-loop recycling and end-of-life disposal programs to large corporations, municipalities and small businesses alike.

EOS recycles millions of empty laser toner, inkjet, fax, copier and MFP (all-in-one) cartridges, used cell phones and IT equipment each year. We carefully inspect, classify and prepare collected items for remarketing, remanufacturing or earth friendly end-of-life disposal.

EOS has a responsive and knowledgeable team of recycling representatives with over 50 years of combined industry experience. We provide up-to-date account information and securely handle reverse logistical needs for multiple or single locations.

EOS is committed to the environment by reducing non-biodegradable e-waste in landfills.

Our seamless, integrated and fully supported recycling solutions make a positive impact on the environment and our customers.