Parts and Service Sales Representative

As a Parts & Service Sales Representative, you are primarily responsible for facilitating customer needs and requests in a way that is informative, productive and efficient. Utilizing your knowledge of the parts you sell, how you can greet customers, help locate the parts our customers need and educate them about part functions. This role involves a combination of on-site visits, virtual interactions, and collaboration with internal teams to deliver unparalleled service.

You will play a pivotal role in ensuring the following:

• Satisfaction and success of our valued customers.
• Visit customers throughout the New England territory and build strong, lasting rapport and understand their unique requirements.
• Use the mobile parts van to generate additional sales opportunities and provide customers with convenient access to commonly needed parts.
• Identify customer needs and proactively recommend parts, service, and unit-down solutions.

Travel Expectations:

• Must have valid driver's license & reliable transportation.
• Travel is required, at least 85% -Company Vehicle Provided.
• Must be comfortable attending out-of-state trainings & seminars as needed.
• Must be comfortable staying overnight in hotels for up to 2 nights on as needed.

Tasks/Responsibilities:

• Develop new customer relationships while maintaining and growing existing accounts.
• Visit assigned customers regularly to build relationships, understand their needs, and identify additional sales opportunities.
• Engage with customers, understand their needs, proactively identify challenges and provide timely solutions to ensure their satisfaction.
• Use the mobile parts van as a sales tool to generate additional parts sales and provide convenient access to commonly needed parts.
• Maintain a healthy, accurate, and profitable inventory on the parts van based on customer needs and sales activity.
• Identify replacement parts and recommend appropriate products based on customer needs, equipment, and applications.
• Provide friendly, knowledgeable, and professional in-person customer service.
• Record customer visits, opportunities, follow-ups, and relevant notes in Salesforce.
• Collaborate with the sales team to identify opportunities for upselling or cross-selling products and services to existing customers.
• Follow up any recent service work we have done to get feedback and resolve any lingering issues.
• Conduct new unit delivery check-ins at Key accounts. Convey any unit issues to the service department.
• Maintain current knowledge of products, parts, and industry trends.
• Strong interpersonal and communication skills, with the ability to build rapport and establish credibility with customers at all levels.
• Maintain up-to-date knowledge of industry trends, product developments, and best practices to better serve customers and drive continuous improvement.
• Other duties as assigned.

Education & Requirements:

• Required: a high school diploma, GED, or equivalent plus vocational training or job-related course work.
• Preferred: Previous experience in Refuse Industry/Environment
• Preferred: Customer Service, 2 years
• Preferred: Karmak & Salesforce
• Preferred: Automotive or other mechanical knowledge

Skills:

• Preferred: Customer Success, Account management, or customer-facing role
• Preferred: Technical aptitude and the ability to quickly learn and understand products and systems.
• Automotive or other mechanical knowledge is a plus.
• Proficiency in Microsoft Office suite and experience with CRM software is a plus.
• Friendly and upbeat personality
• Ability to work under pressure
• Problem-solving skills
• Conflict-resolution skills

Benefits:

• Base pay range of $45k - $60k - Opportunities for Additional Commissions and Bonuses.
• A clean, safe working environment.
• Safety Culture with monthly safety meetings/trainings.
• Safety Committee made up of employees from all departments in company to promote a safe work environment.
• Medical, Dental, Vision, Short Term Disability & Life Insurance starting Day 1 of employment.
• Company Paid Training provided as needed or required.
• 401(k) with company match, up to 4% after one year.
• Paid Vacation - Year 1 & 2: 80 hours. Year 3 & 4: 120 hours. Year 5 : 160 hours.
• Holiday Pay - New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day.

Expected Hours:

• Minimum of 40 hours a week.
• Hours may vary based on needs of business or customers.

Pay Frequency:

• Weekly

**All offers of employment at EESS are contingent upon clear results of a thorough background check**

Please visit our website at https://eess-llc.com to learn more about our company.

Job Type: Full-time

Pay: $45,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

People with a criminal record are encouraged to apply

Experience:

• Customer service: 2 years (Required)
• B2B sales: 1 year (Preferred)
• Outside sales: 2 years (Preferred)

License/Certification:

• Driver's License (Required)

Willingness to travel:

• 75% (Required)

Work Location: On the road

Salary : $45,000 - $60,000