What are the responsibilities and job description for the Appointment Setter/Telemarketer position at Environment Control of North Seattle?
Position: Appointment Setter
Reports To: Sales Manager
Schedule: Monday-Thursday, 9am-3pm, On-Site
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Company:
Environment Control – North Seattle (EC) was founded in 1978 as a contract cleaning business in Seattle. Our territory starts at Yesler Street in Downtown Seattle and runs north in between Lake Washington and the Puget Sound to the Skagit County Line. The franchise has been awarded the top corporate award being the #1 company in Environment Control nationwide. EC North Seattle was rated one of the top 10 franchises in the President’s Core of Excellence in 2007 and 2021 at the corporate National Leadership Conference.
Mission:
Our mission is to be “the finest cleaning company in North Seattle and one of the top 10 franchises in EC.” Our growth focus is centered on growing the company through the acquisition of highly profitable accounts, those that are typically “small to medium” in size.
The Sales Development Representative’s two-fold mission is to
1. Consistently schedule consultation meetings
2. Consistently add new and update existing leads in our CRM ensuring that every cleanable business in our territory is contacted, marketed, and messaged through our established sales strategy and as a result positioning the company to bid and secure the right businesses to achieve our ultimate goal.
Person:
The sales assistant must be professional in presentation and demeanor, a relationship builder, honest and likeable. This person will love to sell, be a self-starter, and will support and promote the company’s core value system.
Summary Position Description:
Market/promote EC’s services & be a main driving force of adding to our internal database through the effective implementation of 1) generating prospects primarily through calling efforts, 2) securing bid appointments, and 3) assisting in the overall sales process as needed &/or directed.
Position Responsibilities
This role is primarily responsible for generating leads and setting consultation meetings between qualified Prospective clients and the Sales Team by implementing the following strategies-
Telemarketing / Sales Development
A. Regular, consistent touch points to decision makers of serviceable facilities in the North Seattle territory, including but not limited to:
1. Calling
2. Emailing
3. Social Media Engagement
B. Routine sales development duties include, but not limited to:
1. Every CRM contact is called back every 2-3 months.
2. Document all activity in CRM to maintain notes on progress of relationship and status
3. Qualifying and disqualifying prospects in the system to maintain overall system integrity including using external programs as point of reference
C. Developing Relationship with Prospective Clients
1. Initiate and develop relationship with business decision-makers.
2. Providing information about EC; it’s history, organization, character, management, services, experience and operational distinctives.
3. Ascertaining if and/or when proposals for cleaning are desired.
D. Other general marketing strategies such as direct mail and other effective and efficient advertising campaigns
Company and Industry Knowledge
A. Maintain current and accurate knowledge of EC’s:
1. History
2. Organization
3. Clientele
4. Operational systems and procedures including: cleaning methods, policies and procedures, supplies and equipment, quality control, routing and staffing strategies, budgets/labor control, etc.
5. Support functions: recruitment, human resource practices and data, administration procedures (especially billing, receivables and aging), information systems, etc.
6. Specialty cleaning procedures and pricing for hard floor and carpet care, window cleaning, lamp replacement and landscaping.
7. Paper product resale pricing program
B. Understand and be able to effectively articulate EC’s Corporate and Company distinctives
General
A. Report to Sales Manager as required through weekly meetings and KPI reports: DM contact rate, calls per hour, verified leads per hour, appointments per call / hour etc….
Please fill out an online application using the link below!
https://secure.entertimeonline.com/ta/6123966childAA.careers?CareersSearch&ein_id=17398722
Or our web site @
www.environmentcontrol.com/northseattle
Or call: 425-510-4195 or 425-480-9097
Job Type: Part-time
Pay: $20.00 - $23.00 per hour
Work Location: In person
Salary : $20 - $23