Dispatcher

Company Description

Clean Earth is a leading provider of environmental services in the United States providing remediation, disposal, recycling, and beneficial reuse solutions for hazardous and non-hazardous waste, contaminated soil, and dredged material. Our vast portfolio of technologies and services touches nearly every industry that generates waste including energy, infrastructure, commercial, industrial, retail, and healthcare markets.

Every day our teams across the country take a hands-on, dedicated approach to recycling and beneficially reusing waste that would otherwise go into landfills. We value our employees as our most important asset, and this is reflected in many areas across our company including recently being named a 2024 Most Loved Workplace ®. We are committed to creating a positive work culture that fosters growth and development while ensuring the health and safety of our employees.

Why join Clean Earth? 

In addition to competitive pay, we also offer: 

• Health benefits available Day 1 
• 401k available Day 1 
• 10 paid holidays/year 
• Free HAZWOPER training and certification 
• Overtime opportunities 
• Ability to be cross-trained into different roles 

Job Description

Under immediate direction, provides timely response of customer inquiries up to and including pick-ups, schedules, product orders, etc., and all other aspects of a customer’s needs. Dispatches vehicles on a pre-set route for each CSR daily in the interest of efficient customer service

Primary Responsibilities (Essential Functions):

· Assist Customer Service with customer requests, route changes, rescheduling for pickups/missed stops.

· Provides highest level of customer service to all customers in line with Customer objectives.

· Monitor and escalate CIC’s to supervisor & Assist walk-in customers

· Responsible for All Logistics/Transportation

· Understand and review daily the Atlas routing system

· Conduct daily debriefs for all drivers

· Assist with Team Member electronic issues or concerns

· Build and print routes for drivers daily, including but not limited to shipping documents, route sheets, shipping labels

· Dispatch drivers for extra, early service or missed pick-ups

· Create load sheets

· Reviews driver’s paperwork (DVIR’s, ELD Logs) and DQF files

· Review and updates routes, new customers based on daily communication, reroutes existing customers as required

· Debrief drivers in accordance with written SOP's

· Complete consolidated manifests for trailer shipments

· Ensures that routes are balanced daily

· Forwards DVIR (Vehicle Condition Report) reports to Transportation Supervisor/Manager for maintenance request

· Assists drivers with problems/issues as issues arise (during the day or at the end of the route)

· Prepares reviews and stamps all manifests

· Assists Trans Supervisor/Manager as needed/directed

· Handle 3rd Party Hauler paperwork

· Track and input DOT hours/ JJ Keller.

· Monitors Company policies and procedures, communicating to staff, as necessary

· Communicate performance standards and objectives

· Monitors operations and work of all CSRs

· Keeps staff informed of current problems, changes, and new developments in the department and company by conducting professional, organized, and participative meetings

· Perform any other administrative duties assigned by management

Qualifications

· High school diploma or GED

· One or more years of experience as an Administrative Assistant

Preferred Qualifications:

· Two or more years of transportation/logistic experience

· Demonstrates the ability to work safely and carefully to prevent injury to self or others.

· Demonstrates knowledge of computer software applications to include spreadsheets and word processing.

· Ability to maintain a safe and compliant workplace.

Physical and Mental Demands:

· Periods of sitting at a desk and working on a computer

· Talking – constantly expressing or exchanging ideas by means of the spoken word

· Visual acuity - Must have close visual acuity to perform activities such as, preparing and analyzing data and figures, viewing a computer terminal, extensive reading, filing papers, operating a vehicle, etc.

Additional Information

Clean Earth offers competitive benefits including health, dental, vision, life, and disability insurance plans starting on the first day of employment; paid time off, wellness benefits, employee discount program, tuition assistance, and a 401k with company matching. 

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, gender identity, or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

If you have a difficulty applying for any job posted on Harsco Clean Earth’s website because a disability prevents you from using the online system, Clean Earth offers the following alternate application procedure: Call toll free (833) 209-2659 and leave your name, phone number, city and state of residence. Clean Earth will arrange for an alternate method of applying and will consider your application together with all other applications received for the job. This line is dedicated to disability applications only. No other inquiries will receive a response.