What are the responsibilities and job description for the Helpdesk Technician position at Envipco?
Summary: We are seeking a skilled and proactive IT Help Desk Technician to serve as the first point of contact for end-users seeking technical assistance. You will provide hands-on support across hardware, software, and network systems, ensuring seamless digital communication and IT operations.
Tasks:
Act as the primary contact for technical support requests via phone, email, or in person.
Troubleshoot hardware, software, and network issues using diagnostic tools and effective questioning techniques.
Install, configure, and maintain IT infrastructure, including LAN/Wi-Fi networks, workstations, laptops, and servers.
Manage digital communication systems, including emails, user accounts, passwords, and permissions.
Onboard new employees by creating accounts, granting network access, and providing IT training.
Monitor and maintain network security, implement firewalls, and safeguard against malware and cyber threats.
Oversee backup services and ensure data protection across all networks.
Analyze system performance and identify opportunities to improve IT processes and communication networks.
Provide ongoing technical support and guidance to employees, ensuring optimal use of IT equipment and software.
Bachelor’s degree in IT, Computer Science, or a related field.
3-5 years of relevant professional experience.
Strong problem-solving, organizational, and communication skills.
Ability to thrive in a fast-paced, dynamic environment.
Certifications such as CompTIA A , Microsoft AZ-900/MS-900, or similar are a plus.
Hands-on experience with Microsoft 365, Windows, Linux, iOS, and Android systems.
Proficiency in Microsoft Office and other business productivity software.
Knowledge of command-line tools, PowerShell, or scripting languages is advantageous.
Ability to diagnose and resolve technical issues efficiently.
Fluent in English.
Valid driving license and willingness to travel to other company locations.
Envipco is committed to fostering a diverse and inclusive workplace. We encourage individuals from all backgrounds to apply.
If you are ready to take on a challenging and rewarding role at the forefront of environmental innovation, apply now to be a key player in our dynamic team.