Reservationist

Description:

Envida together in life

Here at Envida, our Mission is to promote access and support our clients to live independently and with dignity. Envida provides transportation services and home care services. We are looking for Compassionate, Resourceful, Dependable, Resilient and Innovative staff that will help us to reach and be the highest standard in integrating services that connect people to their community.

We embody our values:Compassionate: We provide a foundation for independence with honor & respectResourceful: We creatively solve problems and embrace opportunitiesDependable: We are there. Reliable support you can trust.Resilient: We learn quickly, adapt and preserve to achieve positive results.Visionary: We are forward thinking leaders that drive positive change.Innovative: We develop higher levels of service, courageously.

Reservationists' is responsibility to handle incoming calls from customers who wish to make reservations for transportation. providing up-to-date personal information to Access-a-Ride staff and ensuring all operators and staff are trained extensively for sensitivity awareness, vehicle operations and passenger assistance. Support clients, drivers, office staff and management to deliver transit services to the community of disabled, elderly, and low-income people primarily through new client registration, phone and electronic ride requests, and scheduling. Track and pull reports on calls, rides, etc.

Job Expectations:

• Ability to function independently using good judgement and maturity.
• Problem solving and conflict management and always maintain composure and safety of passengers.
• Must be able to review, complete, and submit paperwork electronically.

Skills:

• Superior phone, verbal, and written communication skills
• Communicates with compassion and respect
• Ability and flexibility to work in a dynamic, multi-tasking environment
• Ability to handle distractions and remain focused on a consistent basis
• Exceptional attention to detail
• Ability to maintain composure in stressful situations
• Understanding of the operation of paratransit vehicles and equipment.

Benefits:

PTO

Holiday Pay

Sick leave

401(k)

401(k) Matching

Health Insurance

Paid orientation

Paid training

Employee Referral Program

Requirements:

Education:

• High school diploma or GED.

Preferred Skills:

• Strong comfort level of general IT related tasks in both hardware and software (old and implementing new)
• Experience with scheduling
• Experience with dispatching
• Experience with Route Match and/or other transportation software
• 2 years’ experience in answering phones & completing paperwork

Background Check and Drug Screening required