Implementation Specialist

About the Organization:

Envera Systems is a leading provider of smart community security and access control solutions, offering cloud-based technology that enhances safety, convenience, and peace of mind. Our platform integrates video surveillance, virtual gate services, and access control to support communities nationwide. With a growing, multi-state presence, Envera is committed to innovation, operational excellence, and delivering exceptional customer experiences through a collaborative, hands-on team.

**This person MUST reside in the Miami Territory*

*
Primary Objectiv

e:The Onboarding Specialist is responsible for being the main role point of contact for our customers (Property Management companies, Homeowners/Condo/Property Associations, Community Developers) during the roll out of our security system to residents of our new communities. This person will be a hardworking individual, delivering an exceptional customer experience by managing assigned customer projects from start to completio

n.
Responsibiliti

• es:Review project documentation to become familiar with installation deta
• ilsFormat project deliverables and timeline to be presented to customer for review and appro
• valCreate system logins and reference materi
• alsMaintain project tasks in TaskRay project management softw
• areRespond to emails, phone calls, and other forms of correspondence (internal and extern
• al)Perform special projects and other duties as assig
• nedParticipate in project meetings with internal departments to gather installation & implementation requireme
• ntsHost implementation conference call with customer to review project in its entirety and ensure expectations are alig
• nedManage and facilitate creation of resident databases and subsequent upload of data into proprietary softw
• areCreate written communications (mailing/posting/email campaign) to introduce new system and provide details regarding on-site meetings and coordinate its distribut
• ionSchedule and coordinate on-site meetings as well as create the presentation to train community residents on the new security sys
• temProvide written communication to internal departments summarizing key project details and important da
• tesSchedule and provide training to community appointees on related software for systems instal
• ledProvide signed job completion form to close out proj
• ectConduct on-site presentations to train community residents on the new security sys
• temConduct on-site registration events to issue access control credentials to the community’s reside
• ntsProvide an on-site presence for Gate System activati

ons
Qualificati

• ons:Excellent communication skills (both oral and writ
• ten)Strong presentation skills (small and large gro
• ups)Computer literate and proficient with Microsoft Office Suite (Microsoft Project experience a plus) and other Web-Based Prog
• ramsDetail oriented and ability to work independe
• ntlyWell-built skills in organization, prioritization and time management with ability to work in a fast-paced environment with changing priori
• tiesAbility to learn technical prod
• uctsWork efficiently to meet project deadlines while maintaining a high attention to de
• tailAbility to travel 35%
• -40�ility to pass a Background Screening, Drug Screening and Motor Vehicle Re
• portValid Drivers Lic

ense
Other Du

ties:Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without no

tice.
Physical Ab

ility:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential func

tions.While performing the duties of this job, the employee is regularly requir

• ed to:Communicate and converse, maintain a stationary position (standing and sitting), move/traverse, kneel and
• bend.Use fingers and hands, handle, feel and reach with hands and arms for extended periods of
• time.Occasionally required to climb or balance; stoop; kneel, or
• crouchSpecific vision abilities required by this job include close vision, distance vision, depth perception, peripheral vision, and ability to adjust and
• focus.Ability to occasionally lift and carry up to
• 25 lbsAbility to uphold the stress of occasional trav

eling.
Work Envir

onment:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential fun

• ctions.Moderate noise (i.e. business office with computers, phone, and printers, light tr
• affic).Ability to work in a confine
• d area.Ability to sit at a computer terminal for an extended period o

f time.
EEO St

atement:Envera Systems provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Envera Systems complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and t

raining.
Envera Systems expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Envera Systems employees to perform their job duties may result in discipline up to and including d