What are the responsibilities and job description for the Customer Success Manager position at Entyre Inc?
About Us:
Would you like to become part of a modern healthcare organization? Then come and join us today! Join our team and make a meaningful difference in the lives of individuals and families. Entyre Care is a progressive, high-growth start-up organization geared to success in Personal Care Services. As we continue the advancement of healthcare in homecare, we are seeking driven, motivated candidates that are excited to join a fast-paced environment. Candidate must live within reasonable commuting distance of Arlington, VA.
Responsibilities
Lead and Manage: Oversee a team of six (6) Customer Success Specialists, including hiring, onboarding, training, 1:1s, and coaching.
Accountability: Hold the team to high standards of customer engagement and service excellence.
Collaborate Cross-Functionally: Partner with Sales, Clinical, and Data Analytic teams to streamline communication and prioritize high-quality customer support.
Set Performance Goals: Monitor team and individual performance goals (i.e. KPIs), ensuring alignment with company-wide objectives.
Workflow Management: Utilize HubSpot to manage customer data, create templates and workflows, and maintain accurate documentation.
Automate and Optimize: Identify bottlenecks, explore automations, and implement process improvements to scale operations.
Analyze Metrics: Own and track customer success metrics, analyzing and presenting progress to the General Manager (GM).
Reporting: Develop and maintain reporting dashboards to provide visibility into customer success performance and business impact.
Requirements
Bachelor’s degree required.
1–3 years of leadership experience in Customer/Client Success, Account Management, or a related client-facing function (startup experience is a plus).
Proven ability to lead and mentor in a high-growth setting.
Curious and driven to understand customer lifecycle management and retention.
Operational mindset that will leverage tech for analysis, reporting, and automation in workflows.
Strong proficiency with CRM systems (HubSpot preferred).
Strong communication, problem-solving, and organizational skills.