What are the responsibilities and job description for the Customer Success Coordinator position at Entrusted?
If you are looking for an opportunity to work in a dynamic and engaging position that offers solutions to homeowners to ensure that their property is effectively and promptly restored, then Entrusted may be your new work family!
We are a family-owned restoration company, and we do work that matters by building trust with our clients when they have water damage in their homes. And you get to set the tone in homeowner interactions by building trust and ultimately impacting the company’s overall efficiency and revenue by converting leads into opportunities for our team.
Though customer service or inside sales experience is a plus, it is not required! We are primarily looking for someone with strong communication skills and empathy for homeowners.
If that's you, keep reading!
What would I be doing?
Benefits
As a valued team member of Entrusted, we want to give each individual the tools to make a difference, both inside and outside of work. This is why we provide a competitive compensation and benefits package, which includes a number of perks:
We are passionate about growing and making an impact together, which is why we are so strongly committed to our core values.
We are a team who values working hard, because of how it positively affects others.
We value integrity, because doing the right thing regardless of who is watching is foundational to making a lasting impact on others.
We value people, because we are committed to a culture of care - we do good to one another.
We value development, because we know current team will be the ones who will drive the growth of the business.
And having fun? Absolutely. Check out our culture video on our website.
When Entrusted Started Making an Impact
We started with humble beginnings as a small carpet cleaning company in South Florida approximately 20 years ago.
Since then, a few things have changed.
New service offerings, three growing locations in West Palm Beach, Orlando, and Houston, and thousands of clients impacted by our A team.
We are proud of where we have come from, and are looking forward to impacting lives for years to come.
If you are interested in learning more about how you could make a difference, apply today!
Entrusted is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.
We are a family-owned restoration company, and we do work that matters by building trust with our clients when they have water damage in their homes. And you get to set the tone in homeowner interactions by building trust and ultimately impacting the company’s overall efficiency and revenue by converting leads into opportunities for our team.
Though customer service or inside sales experience is a plus, it is not required! We are primarily looking for someone with strong communication skills and empathy for homeowners.
If that's you, keep reading!
What would I be doing?
- Receive and make calls from homeowners in their time of need, establish trust through a tailored and professional process, help set clear expectations, and cater to the homeowner in a way that progressively ensures the outcome of an immediately scheduled visit.
- Serve the sales team by gathering, verifying, and confirming necessary information from the homeowner to facilitate and establish a successful and seamless process from start to finish.
- Show genuine care for the homeowner by proactively outlining and scheduling assessments with urgency, establishing credibility, and setting clear expectations.
- Actively provide value to the homeowner through the affirmation of referral sources, ownership of the scheduling experience, and follow-up communication.
- Other duties may be assigned.
- Homeowners feel confident, cared for, and heard — and our partners are thrilled by how quickly and consistently we deliver on our promises.
- The sales team feels supported, equipped, and ready to turn every opportunity into a win.
- Communication is clear, expectations are met, and service feels like diamond-level care every single time.
- A strong work ethic and genuine care for people
- Naturally curious, humble, and eager to learn
- Communicates clearly and confidently
- Organized, detail-oriented, and solutions-driven
- Comfortable with technology and multitasking
- Thrives under pressure and keeps a positive attitude
- Brings energy, empathy, and authenticity to every interaction
Benefits
As a valued team member of Entrusted, we want to give each individual the tools to make a difference, both inside and outside of work. This is why we provide a competitive compensation and benefits package, which includes a number of perks:
- Competitive hourly compensation
- 401k retirement program
- Health, dental, and vision insurance
- Company provided life insurance and short / long term disability
- Paid vacation, paid sick time, paid holidays, and paid paternity/maternity leave
- Company paid access to Dave Ramsey’s SmartDollar Financial program (including 1 on 1 financial coaching)
- Gym reimbursement
- And more
We are passionate about growing and making an impact together, which is why we are so strongly committed to our core values.
We are a team who values working hard, because of how it positively affects others.
We value integrity, because doing the right thing regardless of who is watching is foundational to making a lasting impact on others.
We value people, because we are committed to a culture of care - we do good to one another.
We value development, because we know current team will be the ones who will drive the growth of the business.
And having fun? Absolutely. Check out our culture video on our website.
When Entrusted Started Making an Impact
We started with humble beginnings as a small carpet cleaning company in South Florida approximately 20 years ago.
Since then, a few things have changed.
New service offerings, three growing locations in West Palm Beach, Orlando, and Houston, and thousands of clients impacted by our A team.
We are proud of where we have come from, and are looking forward to impacting lives for years to come.
If you are interested in learning more about how you could make a difference, apply today!
Entrusted is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.