Community Support Specialist

About Entrust Community Services

At Entrust Community Services, we are dedicated to transforming lives by creating meaningful opportunities for individuals of all abilities. Through our innovative Life Coaching System, we empower those we serve to achieve personal growth, independence, and an improved quality of life.

It is our mission to enhance the quality of life for individuals by providing the tools and support they need to thrive.

We envision a future where communities fully embrace and support individuals of all abilities as valued, contributing members of society. Our goal is to foster inclusive environments that celebrate diversity in the workforce and social structures, setting a model for other communities across the state and nation.

Position Summary

We are seeking a dedicated and compassionate Community Support Specialist to provide training, ongoing support, and advocacy for adults with barriers to employment. In this role, you will empower individuals to succeed in integrated work environments, maintain stable housing, and actively participate in their communities.

Key Responsibilities

Participant Support & Training

• Provide individualized, one-on-one job coaching and on-site support based on participant service plans
• Orient new participants to work sites and community settings
• Teach self-management and independent living skills
• Deliver transportation and mobility training to support community access

Program Implementation

• Develop, implement, and adjust training plans to meet participant goals
• Conduct task analyses and identify effective learning strategies
• Train participants in job duties using safe, efficient, and structured techniques
• Assist with tasks when necessary until accommodations are established

Collaboration & Advocacy

• Work with employers, supervisors, and coworkers to support workplace inclusion
• Recommend job modifications, restructuring, or accommodations
• Educate community members and employers on supporting individuals with disabilities
• Promote independence by gradually transitioning support to natural workplace supports

Monitoring & Documentation

• Track and document participant progress (case notes, logs, evaluations)
• Monitor service plans and recommend adjustments as needed
• Participate in team meetings and communicate updates to the Service Delivery Team
• Maintain accurate and timely reports and documentation

Additional Duties

• Advocate for participant rights and inclusion in the community
• Assist with tours, attendance tracking, and program support activities
• Maintain consistent communication with Case Managers

Qualifications

Knowledge of:

• Developmental disabilities, mental illness, and/or traumatic brain injuries
• Behavior modification and training techniques
• Job and workplace accommodations
• Community resources and employment programs

Skills & Abilities:

• Strong communication skills (verbal and written)
• Ability to assess strengths and match individuals to employment opportunities
• Effective problem-solving and independent decision-making
• Experience documenting service delivery and progress notes
• Ability to transport participants using personal or company vehicles

Education & Experience

• High School Diploma or GED (required)
• At least 1 year of experience working with individuals with disabilities (preferred)
• Experience in industrial or service-related work (preferred)

Certifications & Requirements

• Valid Washington State Driver's License
• Proof of auto insurance
• Ability to pass background check and drug screening
• First Aid/CPR certification (preferred)

Physical Requirements

• Ability to perform medium work (lifting up to 25 lbs occasionally)
• Frequent standing, walking, bending, and reaching
• Work in a variety of settings (office, community, indoor/outdoor job sites)

Work Environment

• Combination of office, community, and job site settings
• Use of computers, phones, company vehicles, and training equipment
• Collaboration with participants, employers, and interdisciplinary teams

Drug-Free Workplace Notification
Entrust Community Services is committed to maintaining a safe and drug-free workplace. In accordance with Washington State law and company policy:

• Entrust Community Services prohibits the unlawful manufacture, distribution, dispensation, possession, or use of controlled substances in the workplace.
• Applicants must understand that compliance with this policy is a condition of employment.

By submitting this application, you acknowledge that Entrust Community Services operates as a drug-free workplace and may require drug testing as part of the pre-employment process or during employment under certain circumstances.

The pay range for this role is:

18.74 - 22.75 USD per hour (Walla Walla )