Shipping Assistant

About Entrupy

Entrupy is a global technology company whose mission is to protect businesses, borders and consumers from transacting in counterfeit goods. Entrupy has developed a patented technology system which utilizes a combination of AI and computer vision to instantly identify and authenticate high value physical goods.

Entrupy's solutions serve business customers including leading luxury brands, retailers, e-commerce marketplaces and online resellers in over 60 countries. Entrupy is growing quickly with team members based in the US, India, Japan and Brazil. Entrupy's solutions in market:

• Entrupy Apparel Authentication
• Entrupy Bags & Leather Goods Authentication
• Entrupy Sneaker Authentication
• Entrupy Fingerprinting
  
  

As we continue to build...

We're seeking curious, growth minded thinkers to help shape our vision, structures and systems; playing a key-role as we launch into our ambitious future. If you're invigorated by our mission, values, and drive to change the world — we'd love to have you apply.

About the Role

We are seeking a detail-oriented Shipping Assistant to support our shipping operations 2-3 days a week. In this role, you'll be responsible for creating shipping labels, packaging items, and receiving returns. This is an excellent opportunity for someone who is organized, efficient, and eager to grow with us, as there may be opportunities for additional responsibilities down the line.

Reports to: Lead, Customer Experience

Location: US

Location Type: New York Office

What you'll do:

Shipping & Packaging:

• Process and ship orders two days a week, ensuring accurate and timely deliveries.
• Create shipping labels and ensure all packages are properly labeled for shipment.
• Package items securely, maintaining attention to detail in packaging quality.
• Oversee packaging supplies, including labels, stickers, and shipping materials.
• Manage shipping tickets for New orders, RMAs, additional devices, and internal device requests in Hubspot.
• Contact couriers regarding shipping issues, manage non-delivered packages, and process return-to-sender items.
  
  

Returns Management:

• Receive and process returned items, ensuring they are handled appropriately and documented accurately.
• Communicate with the Shipping & Inventory Manager about any issues related to returned goods.
• Additional Support (As Needed): Answer sales and CX questions regarding shipping status, non-standard shipping rates, and customs requirements.
• Assist with maintaining shipping supplies (boxes, tape, labels, etc.).
• Support additional shipping-related tasks as the team grows and needs evolve
• Track and maintain device inventory, keeping relevant spreadsheets up to date.
• Process lost or damaged package claims and perform address/contact research for incomplete shipments.
• Review and refurbish returned devices, ensuring quality control.
  
  

What you bring:

• Prior experience in shipping, packaging, logistics, inventory management or a similar role is a plus but not required.
• Strong organizational skills and attention to detail.
• Ability to work efficiently in a fast-paced environment.
• Proficiency with label creation tools and basic shipping processes (training will be provided).
• Flexibility and willingness to take on additional responsibilities as needed.
• Experience with Hubspot, Slack, spreadsheets for tracking inventory and shipping tickets is preferred, but not required.
• Experience in cross-boarder shipment, Knowledge of import/export requirements by customs and/or couriers would be advantageous, but we're open to candidates willing to learn.
  
  

Entrupy embraces a diversity of backgrounds and experiences and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone.