Community Manager

Job Title: Community Manager

Location: Hybrid (on-site and remote)

Type: Full Time

Organization: Entrepreneurship Center for Growth and Excellence

Reports To: Director of Small Business Development

About the Center

The Entrepreneurship Center for Growth & Excellence (the “Center”) sits in service to the growth of small businesses in Birmingham. The Center will be responsive to the needs of the community by centering entrepreneurs and providing dynamic, responsive, and meaningful support and opportunities for business vibrancy and growth. We are building a team of innovative leaders committed to fostering economic growth through entrepreneurship.

Position Summary

The Community Manager will be responsible for developing, managing, and nurturing a community of entrepreneurs, business owners, and stakeholders through both online and in-person interactions. The ideal candidate has strong, demonstrated experience supporting business owners, an understanding of frequent business-owner challenges, an entrepreneurial mindset, and excels at using digital tools. The successful candidate will have a demonstrated history of being organized, ability to cultivate community, and a relentless ability to track measurable outcomes.

Key Responsibilities

•Work with customer relationship management (CRM) vendor to manage the platform and manage the customer journey.

•Support entrepreneurs and small businesses by understanding and responding to their needs.

•Establish and maintain strong relationships with local business owners, entrepreneurs, and service providers (business support organizations, mentors, consultants, coaches, etc.).

•Maintain a list of business-related events such as webinars, workshops, and networking sessions occurring in the City of Birmingham.

•Build relationships with community members and foster a sense of belonging and engagement.

•Collect and analyze community feedback and performance data to drive continuous improvement.

•Maintain organized records of community interactions, member needs, follow-up actions, and related outcomes.

•Collaborate with internal team members and external partners to assist with the execution of programs and initiatives.

•Promote a culture of excellence, integrity, possibility, accountability, innovation, and collaboration within the community.

•Attend in-person and virtual events in the community when appropriate.

•Facilitate internal communications including preparing and presenting reports for community stakeholders including Center staff and Board.

•Create and manage a system for data tracking and accountability for businesses.

•Other duties as assigned.

Required Qualifications

•High school diploma or bachelor’s degree.

•3-5 years relevant experience.

•Proven experience in community management or support roles, especially with business/entrepreneur audiences.

•Strong understanding of small business needs and the entrepreneurial journey.

•Demonstrated ability to establish and sustain professional relationships with business owners and service providers.

•Highly organized with a track record of managing complex tasks and community operations.

•Metrics-driven mindset with a demonstrated ability to track, analyze, and report on outcomes.

•Comfortable with digital tools.

•Excellent written and verbal communication skills.

•A proactive, self-motivated attitude with a strong work ethic.

•Team player who enjoys engaging with others and building lasting relationships.

•Belief in the limitless potential of our community and community members

•Strong interpersonal skills with the ability to take initiative, multi-task, be flexible, adapt to shifting priorities.

Preferred Qualifications

•Experience in supporting entrepreneurs and/or business owners.

•Familiarity with community engagement strategies.

•Knowledge of data analytics tools or experience reporting on community KPIs

Contract Details

•Estimated Hours: 40 hours/week

•Compensation: $75,000-$80,000

•Location: In-person with option of two remote work days, and potential for occasional travel to conferences

How to Apply: Please send your resume, a brief cover letter, links to any relevant community projects or portfolios, and three references in one combined PDF to connect@ecbham.com. Include Community Manager Application in the subject line. Application period closes on June 5, 2026.