Business Process Outsourcing (BPO) Delivery Analyst

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Job Position Summary:

The BPO Delivery Analyst is responsible for processing a high volume of tasks efficiently and accurately within a fast-paced outsourcing environment. This role involves handling data entry, transaction processing, document verification, and other operational tasks while ensuring compliance with company standards, client requirements, and service level agreements (SLAs). The ideal candidate is detail-oriented, process-driven, and capable of managing repetitive tasks with high accuracy while working in a flexible and dynamic environment.

Responsibilities and Duties:

Task Processing & Operations

• Process a high volume of transactions, data entries, and operational tasks with speed and accuracy.
• Review and verify information to ensure correctness and compliance with established guidelines.
• Maintain quality standards and adhere to SLAs for turnaround times.
• Handle routine and complex tasks based on project and client requirements.

Compliance & Quality Assurance

• Ensure all tasks are completed in accordance with company policies and regulatory requirements.
• Follow standard operating procedures (SOPs) and escalate issues when necessary.
• Perform self-audits and cross-check work for errors before submission.
• Adhere to data security and confidentiality policies.

Performance & Productivity Monitoring

• Meet daily, weekly, and monthly productivity and accuracy targets.
• Maintain logs and records of completed work for reporting and analysis.
• Identify inefficiencies in processes and suggest improvements.

Communication & Collaboration

• Work closely with team members, supervisors, and clients to resolve issues or clarify requirements.
• Provide feedback and participate in team discussions to improve workflow efficiency.
• Support training efforts for new hires or team process improvements.

Technology & Tools Utilization

• Use various software applications, databases, and automation tools to complete tasks.
• Troubleshoot minor technical issues and report system-related problems.
• Stay updated on process changes and new tools introduced in the workflow.

Qualifications:

• Ability to work independently as well as in a team environment.
• Highly organized with exceptional attention to detail and a high degree of accuracy.
• Strong ethical standards and a high degree of integrity.
• Ability to manage sensitive and confidential information with discretion.
• Capable of working under pressure to meet strict deadlines and SLAs.
• Passion for continuous learning and staying current with software and applications.
• Enjoy working within a fast-paced team.
• Willingness to work full-time in Entrega’s Troy, MI office.

Education and Experience:

• A bachelor’s degree in business or a related field.
• 1-3 years of experience in a BPO, back-office operations, or data processing role.
• Experience working in high-volume transaction environments.
• Experience with JIRA or other project management tools preferred.
• Proficiency in Microsoft Office Suite required.