What are the responsibilities and job description for the Front Desk Agent position at Entertainment Travel Associates?
Company Description
About Us
Our agency is dedicated to curating unforgettable journeys for discerning clients worldwide. Experience unparalleled service and expertise.
Job Description
Location: New Orleans, LA
Reports To: Front Desk Manager,
Job Type: Full-time
Summary
The Front Desk Agent is often the first point of contact for guests or clients. You’ll manage check-ins and check-outs (if hospitality), answer inquiries, handle reservations, and support guest satisfaction by providing courteous, prompt, and helpful service.
Key Duties & Responsibilities
Benefits
About Us
Our agency is dedicated to curating unforgettable journeys for discerning clients worldwide. Experience unparalleled service and expertise.
Job Description
Location: New Orleans, LA
Reports To: Front Desk Manager,
Job Type: Full-time
Summary
The Front Desk Agent is often the first point of contact for guests or clients. You’ll manage check-ins and check-outs (if hospitality), answer inquiries, handle reservations, and support guest satisfaction by providing courteous, prompt, and helpful service.
Key Duties & Responsibilities
- Greet and welcome guests/visitors in a professional and friendly manner
- Manage reservations: online, phone, and walk-in; confirm, modify or cancel as necessary
- Respond to guest inquiries, concerns or complaints; escalate as needed
- Provide information about local attractions, transportation, hotel/office services
- Maintain records, complete logs/reports, ensure front desk area is well kept and presentable
- Coordinate with housekeeping, maintenance and other departments to ensure rooms or facilities are ready and in good condition
- Follow safety, security, and cash handling procedures
- High school diploma or equivalent; further education in hospitality or related fields is a plus
- Excellent interpersonal and communication skills; professional appearance and demeanor
- Ability to multitask, stay organized, and manage time effectively
- Strong problem-solving skills; ability to remain calm under pressure or during peak periods
- Basic computer skills; experience with reservation / property management systems helpful
Benefits
- Competitive salary: $60,000 – $65,000 annually.
- Professional development and growth opportunities.
- Collaborative and supportive work environment.
- Opportunity to develop key communication and organizational skills.
- Full-time, on-site position in Austin, TX.
Salary : $60,000 - $65,000
