What are the responsibilities and job description for the Call Center Representative position at Entertainment Travel Associates?
At Entertainment Travel Associates, we specialize in providing exceptional travel experiences tailored to our clients’ unique needs. Based in Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry. Join us and become part of a growing company where professionalism meets passion.
Job Description
Position Overview
The Call Center Representative handles inbound and outbound calls, providing customer support and ensuring efficient service.
Key Responsibilities
Job Description
Position Overview
The Call Center Representative handles inbound and outbound calls, providing customer support and ensuring efficient service.
Key Responsibilities
- Answer incoming calls and respond to customer inquiries
- Make outbound calls for follow-ups or outreach
- Provide accurate information about products or services
- Resolve customer concerns or escalate issues when necessary
- Document customer interactions in the system
- Meet performance and service standards
- Strong verbal communication and active listening skills
- Customer-focused mindset and problem-solving abilities
- Ability to remain calm and professional under pressure
- Basic computer and data entry skills
- Strong organizational and multitasking abilities
- Team-oriented and reliable
- Competitive salary package
- Growth opportunities within the company
- Ongoing training and professional development
- Collaborative and supportive team environment
- Exposure to diverse brands and campaigns