What are the responsibilities and job description for the Operations Support Manager position at EnterSource?
Description:
We are looking for a Operations Support Manager oversees the day-to-day operations, strategy, and performance of the operations support center that serve internal and external customers. This role ensures high service levels, operational efficiency, quality assurance, continuous improvement, staffing, and alignment with broader operations or service goals. The manager is responsible for translating strategic goals into processes, metrics, and team accountability.
This position reports to the office in Murfreesboro, TN daily.
Schedule:
- Regularly scheduled to work 40 hours a week
- Typically scheduled 8am - 5pm
- Willing to work flexible hours, including nights, weekends and holidays as needed
What’s in it for you?
- Weekly Pay Check
- Paid Time Off
- Paid Sick Leave
- 6 Paid Holidays
- Company-paid Life Insurance premiums
- Employee Assistant Program
- Advancement Opportunities
- Referral Program
- Opportunity to gain valuable skills in a growing industry!!
Voluntary Benefits offered:
- 401(k) with Company Match
- Medical, Dental, and Vision Insurances
- Short- & Long-Term Disability
- Accident & Critical Illness Insurances
- Bachelor’s degree (Business, Engineering, IT, or related) preferred; advanced degree is a plus
- Typically 5–10 years of operations / support / service experience, with at least several years in a managerial / leadership role
- Experience in a high-volume support center or service operations environment
- Familiarity with support tools, ticketing systems, automation, dashboards
- Strong leadership and people management skills
- Excellent communication and stakeholder management
- Analytical mindset and ability to draw insights from data
- Process-oriented and detail-focused
- Ability to drive change and lead process improvements
- Technical aptitude (to interface with engineering, IT)
- Ability to manage multiple priorities in a fast-paced environment
- Customer-centric orientation
- Problem-solving, escalation, crisis management skills
- Ability to report to and operate out of the assigned office location daily.