What are the responsibilities and job description for the Seasonal Customer Service Representative - Newark Airport position at Enterprise?
Overview
Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.
The Enterprise brand of Enterprise Mobility has an exciting opportunity for Seasonal Customer Service Representative (CSR). The Customer Service Representative (CSR) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CSR will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.
This is a full time seasonal position that will start as early as Monday 5/18/26 and will end on or before 11/18/26.
Schedules Available
We are hiring now for immediate openings. Responsibilities include:
Qualifications
First-time drivers and under 21 years old:
If you are a first-time driver and under age 21, you must complete the mandatory Graduated Driver License (GDL) program requirements. New Jersey's GDL program introduces driving privileges gradually to first-time drivers and individuals under the age of 21.
Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.
The Enterprise brand of Enterprise Mobility has an exciting opportunity for Seasonal Customer Service Representative (CSR). The Customer Service Representative (CSR) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CSR will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.
This is a full time seasonal position that will start as early as Monday 5/18/26 and will end on or before 11/18/26.
- 40 hours per week
- The pay for this position is $19.19 / hour with a potential health-care supplement up to $5.55 / hour and potential additional production bonus.
Schedules Available
- Sunday – Thursday 4:00 pm -12:30 am OR
- Monday - Friday 6:00am -2:30pm
We are hiring now for immediate openings. Responsibilities include:
- Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
- Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
- Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
- Meet and greet customers in a friendly and timely manner
- Provide directions and general assistance
- Assist to assess condition of rental upon return
- Process returns, check-ins and exit kiosk transactions
- Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
- Understand and communicate rental terms and conditions, vehicle features and other services
- May sell optional protection products, upgrades, fuel options and other additional equipment
- Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
- Clean vehicle interior and exterior by hand or by operating washing equipment when needed
- Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
- Perform miscellaneous and backup duties job-related duties as assigned
Qualifications
- Must be at least 18 years old
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
- Must be living within a reasonable commute of no more than 1 hour from this location
- The ability to operate a motor vehicle is an essential function of this position. Applicants must have a valid unrestricted drivers license
- Must be able to understand, read, write and speak English
- Must have a minimum of 1 year of customer service experience in retail, guest services, or administrative support
First-time drivers and under 21 years old:
If you are a first-time driver and under age 21, you must complete the mandatory Graduated Driver License (GDL) program requirements. New Jersey's GDL program introduces driving privileges gradually to first-time drivers and individuals under the age of 21.
Salary : $6 - $19