What are the responsibilities and job description for the Customer Service Representative position at Enterprise?
Enterprise Customer Service Representative
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative.
About the Role
This role involves providing exceptional customer service via phone, email, and in-person interactions. You will be responsible for handling incoming calls, managing outgoing calls, and resolving customer inquiries in a timely and professional manner.
Key Responsibilities
- Taking incoming calls from customers for reservations, rate quotes, and general inquiries
- Providing information and resolution for customers on rental needs, policies, and procedures
- Managing outgoing calls for callback management, accounts receivable, and miscellaneous calls as assigned
- Assessing customer needs and providing high-level customer service to ensure customer satisfaction
- Providing directions and assistance to customers as needed
What We Offer
As an Enterprise Customer Service Representative, you will have the opportunity to work in a dynamic and fast-paced environment with a focus on delivering exceptional customer service. You will be part of a team that is committed to excellence and dedicated to making a difference in the lives of our customers.
